Ahanaa Ganguly
Customer Success Executive
Howrah,WB
Summary
Dynamic Customer Success Specialist with a proven track record at Amazon, enhancing client satisfaction through tailored solutions and effective CRM software utilization. Recognized for driving process improvements and fostering cross-functional collaboration, resulting in increased efficiency and revenue growth. Adept at building strong relationships and delivering exceptional value to clients.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Success Specialist
Amazon
05.2022 - 11.2025
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Negotiated contract renewals/upgrades with existing clients leading to increased revenue streams.
Business Development Manager
Byjus Think And Learn
12.2020 - 03.2022
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Sales Associate
Tech Mahindra
08.2019 - 11.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Microbiology
04.2001 -
- 8.7CGPA
High School Diploma -
04.2001 -
- 7.5CGPA
Skills
CRM software
Certification
CAPM - Certified Associate in Project Management
Timeline
CAPM - Certified Associate in Project Management
12-2025
Customer Success Specialist - Amazon
05.2022 - 11.2025
Business Development Manager - Byjus Think And Learn
12.2020 - 03.2022
Sales Associate - Tech Mahindra
08.2019 - 11.2020
University of Calcutta - Bachelor of Science, Microbiology
04.2001 -
Gokhale Memorial School - High School Diploma,
04.2001 -