Aheli Chakraborty

• Lead a team of 15 in AR/Order • to Cash processes.
  • Drive KPI delivery, process improvement, and high-performance culture.
  • Handle compliance, audits, resource planning, and team coaching.
  • Managed a ₹4.5B cash & debt forecast for Consumer CFU.
  • Delivered insights on financial position, cash flow, and debtor trends.
  • Owned stakeholder communication and SOP governance.

•Oversaw month-end close, reconciliations, and journal postings.
•Drove process enhancements, achieving 0.5 FTE in efficiency gains.
• Ensured timely, accurate financial reporting and compliance.
• Managed escalations and maintained stakeholder communication.
• Led process documentation and audit-ready governance.
• Trained and coached team members to build capability.
• Recognized twice for impactful continuous improvement initiatives.

• Provided end-to-end support for 25 failed orders daily and resolved customer issues.
• Addressed data integrity concerns and managed complaints effectively.
• Transitioned to Bill to Cash (AR) via IJP; handled cash allocation and payment queries.
• Performed daily reconciliations to ensure accurate cash application.
• Resolved billing discrepancies and supported stakeholder communications.

• Handled 80+ tech support calls daily, resolving issues efficiently.
• Maintained strong customer relationships through effective communication.
• Resolved complex queries using analytical and troubleshooting skills.
• Increased satisfaction by quickly addressing complaints.
• Supported sales through promotional initiatives and flexible scheduling.