AHILAN SANKAR
Cloud Operations Manager
Bengaluru
Summary
Cloud Operations Manager leading cloud operations, monitoring, and GovOps across large-scale SaaS and infrastructure environments. Oversees production support, incident management, service continuity, and operational readiness for 2,500+ organizations and 5,000+ servers. Drives 1,801+ migrations, alerting improvements, workflow modernization, and team development to strengthen reliability and execution.
Overview
14
14
years of professional experience
Work History
Cloud Operations Manager
iManage
Bengaluru, India
01.2021 - Current
- Led cloud operations supporting 2,500+ customer organizations, overseeing production support, operational readiness, incident management, service reliability, and service continuity.
- Manage operations across large-scale environments spanning 5,000+ servers, SaaS operations, cloud infrastructure, monitoring, and production support.
- Lead and coordinate 1,800+ customer migrations and go-live activities, including operational readiness, resource planning, scheduling, and cross-functional dependency management.
- Coordinate large-scale customer migrations from private data center environments to Microsoft Azure AKS/Kubernetes, aligning go-live readiness, operational coverage, resource planning, and cross-functional dependencies.
- Drove monitoring and infrastructure reliability initiatives using Zabbix, Opsgenie, Azure Monitor, Ubuntu upgrades, and alert validation, enhancing monitoring coverage and alert reliability.
- Established and improved operational workflows across Zendesk and Jira dashboards, Confluence knowledge management, runbooks, backlog management, incident handling, and Slack workflows, increasing operational visibility and accountability.
- Lead operational escalations and collaborate with analysts, infrastructure teams, application teams, and other internal stakeholders to resolve production and service reliability issues.
- Led operational escalations, collaborating with analysts, infrastructure teams, application teams, and other internal stakeholders to resolve production and service reliability issues effectively.
Team Lead
iManage
Bengaluru, India
01.2020 - 01.2021
- Led operational activities covering customer onboarding, migration from on-premises to cloud environments, go-live tasks, and monitoring of live customer environments.
- Coordinated team activities and priorities to maintain reliable cloud operations and customer service.
- Developed and implemented operational processes to align with customer requirements and address findings from CAPA analysis.
- Supported operational escalations and collaborated with cross-functional teams to enhance customer service and streamline issue resolution.
- Coordinated team activities and priorities to ensure dependable cloud operations and high-quality customer service.
DevOps Engineer
iManage
Bengaluru, India
01.2016 - 01.2019
- Onboarded customers from on-premises to cloud environments, enabling tailored transitions that met specific business and technical requirements.
- Configured cloud solutions for new customers, aligning infrastructure and operational setups with their needs.
- Onboarded customers from on-premises to cloud environments, ensuring seamless transitions tailored to specific business and technical requirements.
- Supported cloud infrastructure and application environments, ensuring service continuity and operational readiness.
DevOps Engineer
Hewlett Packard Enterprise
Bengaluru, India
01.2015 - 01.2016
- Supported enterprise DevOps and infrastructure operations to enhance production stability and troubleshoot service delivery issues.
- Supported iManage products in HPE environment, enabling efficient deployment and operational support.
- Partnered with application and infrastructure teams to improve operational workflows and resolve production issues.
- Collaborated with application and infrastructure teams to ensure reliable service delivery and address operational challenges.
- Managed customer onboarding and migration activities for enterprise environments.
Senior IIS Administrator
Wipro
Bengaluru, India
05.2015 - 11.2015
- Managed IIS infrastructure for banking applications at RBS, ensuring high availability and optimal performance.
- Administered Windows Server and IIS environments, overseeing deployments and resolving incidents to maintain system reliability.
- Collaborated with application and infrastructure teams to stabilize production services and enhance operational efficiency.
IIS Administrator
Capgemini
Mumbai, India
01.2013 - 01.2015
- Managed and supported 800+ IIS-hosted enterprise applications to maintain high availability and performance.
- Administered IIS and SQL Server environments for critical business applications, facilitating deployments and troubleshooting.
- Collaborated with development and infrastructure teams to enhance application performance and reliability.
Education
B.E. - Computer Science & Engineering
Anna University Chennai
Nagercoil, India01-2010
Diploma - Electronics & Communication Engineering
Government Polytechnic College
Nagercoil, India01-2007
Skills
Azure AKS
Kubernetes
Azure Monitor
Zabbix
Windows Server
Incident management & escalation management
Operational readiness & service continuity
Cross-functional stakeholder management
Workforce planning & shift optimization
Coaching & people development
Root cause analysis
Operational excellence
Change management
Knowledge management
Continuous improvement
Configuration management
Timeline
Cloud Operations Manager
iManage
01.2021 - Current
Team Lead
iManage
01.2020 - 01.2021
DevOps Engineer
iManage
01.2016 - 01.2019
Senior IIS Administrator
Wipro
05.2015 - 11.2015
DevOps Engineer
Hewlett Packard Enterprise
01.2015 - 01.2016
IIS Administrator
Capgemini
01.2013 - 01.2015
B.E. - Computer Science & Engineering
Anna University Chennai
Diploma - Electronics & Communication Engineering
Government Polytechnic College
AWARDS & RECOGNITION
Management Excellence Award — iManage | 2024, Employee Rewards & Recognition — iManage | 2025