Ahin Kumar Das

A Quality Analysis professional in BPO, KPO, Health Care with 16.6 years of profound experience looking to join as Assistant Manager

• Awarded with a certificate of appreciation for outstanding performance and lasting contribution to make MSD SPARSH a world class program., 03/01/18, Medybiz Pharma Pvt. Ltd.
• Rewarded with Certificate of best performer for the year 2023-2024.
• Rewarded with Memento of consistent performer for last 5 years.

• Leadership: A strong leader with experience in implementing and shaping project’s processes and strategies.
• Team handling: Ability to motivate a team, recognize good talent and bring out the best out of each individual.
• Communication: Excellent communicator with the ability to interact to all the levels of key stake holders, management and peers within and outside the organization.
• Strong influencing and negotiation skill to get management buy-in on ideas and concepts.
• Decision making capability: Proactive, strong-minded, assertive, thus able to think quickly and act decisively to make both minor and major decisions in workplace.
• Time management and deadline orientation.
• Multitasking and flexible with the ability to work under pressure.
• A mature and professional individual who is self-motivated and enthusiastic.
• Conflict management: Ability to handle conflicts effectively.
• Ability to build, implement on direct quality assurance principles and maintain the quality delivery.
• Analytical and Problem-solving skill: Quick identification and analyze of the problems and determine the source of it and find an effective solution to continue the flow of work smoothly.
• Respect for confidential issues.
• Computer comprehensive skill.

• Date of Birth: 12/15/80
• Nationality: Indian

• Medybiz Pharma Pvt. Ltd., Bangalore, FEB 2017 to Present, Assistant Manager Quality & Process: Record actual results and identify defects., Monitor and report on defect resolution to management., Develop and maintain Quality Assurance procedure documentation., Prepare, review and present input to quality analysis test cases., Analyze and review test sequence and scope on basis of test results in project design., Evaluate large data amounts from different sources and develop useful summary reports., Making Standard Operating Procedure (SOP) as per the guideline of the clients., Making graphical representation of reports for the monthly review meeting., Assist ISMS audit, Organization change management and BCP implementation., Inbound & outbound Call audit., Responsible for P V (Pharmaco Vigilance) non-AE Call audit and report to LSO (Local Safety officer) on regular basis., Call quality analysis for Covid process, tracking of agent monthly performance., Dip check for agents on regular basis, responsible for agent certification., Responsible for Call Quality Audit, Certification for new joiners and publish report.
• Hinduja Global Solutions Limited (HGS), Bangalore, MAY 2014 To DEC 2016, Analyst (RMC): Generating and submitting reports on Scheduling and Capacity Planning., Auditing of Official, Schedule Release File., Creating forecasted reports on client requirements., Making reports on Requirements., Generating seat utilization reports, updating addition & removal of vacations (using WFM tool Aspect 8.1).
• Infosolz Consultancy Services, Kolkata, JAN 2012 To Aug 2013, Business Development Manager: Researching and evaluating new product opportunities, demand for potential products, customer needs and insights., Worked on overall marketing strategy and execution of plans for the existing products., Worked with product development teams to manage new product development., Managing distribution channels for products and launch campaigns for new products., Supervising marketing staff and overall process for sale product., Analysis of the effectiveness of all marketing efforts., Marketing for leading company website and web application.
• Hazel Infotech Ltd., Kolkata, 02/01/10, 05/31/12, Techno Commercial Executive: Market research, Team Handling, Lead generation., Visiting the clients for selling company’s product, i.e., software., Doing sales promotion and Making channel & referral partners., Conducting Seminars.
• Tata Steel Ltd. (Contractual), Jamshedpur, 05/01/02, 02/28/07, Facility Management personnel, Chief Coke Plant (Kalinga nagar Project), Making PPT presentation, Letter drafting, Attending meetings with the Chief of the department., Keeping records, fixing appointments on behalf of the Chief of the project.