Ahmed FAHAD
Manager - Cargo HUB Operations
Delhi
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1823
1823
years of professional experience
7
7
Certifications
Work History
Manager- Cargo Operations
Air India Ltd- TATA Group
Delhi
11.202 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure the effectiveness of operational processes.
- Collaborated with the management team on long-term strategic planning initiatives for the organization.
- Implemented policies and standard operating procedures, and managed quality, customer service, and logistics.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Coordinated closely with customs officials to ensure adherence to import/export regulations while expediting clearance processes for time-sensitive shipments.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Passenger Service Agent-DXB Airport
Dnata-Emirates Group
Dubai
4 2022 - 11.2023
- Check-In: Assisting passengers with the check-in process, ensuring that the necessary documentation, confirming their flight details, and issuing boarding passes moreover handling seat assignments and baggage check-in.
- Customer Service: Providing excellent customer service by answering passenger inquiries, addressing concerns, and assisting with any issues that may arise. This can include helping passengers with flight changes, rebooking, and resolving problems related to delays, cancellations, or lost luggage.
- Boarding Assistance: Assisting passengers during the boarding process, making announcements, organizing boarding queues, and ensuring that the boarding process is smooth and orderly.
- Security and Documentation: Ensuring passengers have the required identification and travel documents, such as passports and visas, before they proceed to security checkpoints and immigration, assisting with security procedures and ensure that passengers adhere to regulation.
- Baggage Handling: Handling the check-in and processing of passengers' baggage, ensuring that it is tagged correctly and sent to the appropriate destination. Assisting passengers with overweight or oversized baggage and provide guidance on baggage policies.
- Flight Control: Controlling Various flights (Air India/Egypt Airways/Royal Jordon/Royal morocco/Uganda Airways) through the various DCS (Departure control system) like Altea, sabre, go-now.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
NCG Agent ( Quality Control )
DHL EXPRESS INDIA
New Delhi
08.2020 - 03.2022
- Air operations-Handled international and Domestic recovery of material to connect on prime flights and line haul movements with minimum cut-ff & contribute 100% uplift and delivery of shipments.
- Network Coordination: Collaborating with different departments, such as operations, customer service, and transportation, to ensure smooth coordination and communication across the entire network.
- Data interpretation- Analyzed different kind of data shared by performance team and used to share root cause and corrective actions.
- Data Analysis: Analyzing operational data to identify trends, patterns, and areas for improvement within the network, and making recommendations to enhance efficiency.
- Premium Service- Handled monitoring of premium service shipments in order to delivery and connect as per commitment given to customer at time of shipment booking.
- Real-Time Tracking: Utilizing tracking systems and technology to monitor the real-time status and location of shipments, ensuring accurate visibility and providing updates to customers and internal teams.
- Flight & Line Haul Management- Monitored on time arrival and departure of inbound and outbound flights and vehicles to maintain on time performance and publishing incident reports.
- Shipment Monitoring: Constantly monitoring the movement of shipments and parcels through various stages of the transportation process, including pickup, transit, and delivery.
- Optimization Strategies: Developing and implementing strategies to optimize the transportation network, including load consolidation, route optimization, and resource allocation.
- Problem Resolution: Identifying and addressing issues that may arise during transportation, such as delays, route changes, customs clearance challenges, and other logistical disruptions.
NCG Agent (Air & Ground Operations Support)
DHL EXPRESS INDIA
Delhi
10.2018 - 08.2020
- Invoicing: Generating invoices accurately and timely for the services provided to customers, which may include shipping, freight, customs clearance, and other logistics-related services.
- Billing Verification: Ensuring that the details on the invoices are correct and match the services provided, rates agreed upon, and any special agreements with customers.
- Account Reconciliation: Reviewing payment records to reconcile accounts, track outstanding invoices, and follow up on overdue payments.
- Coordination with Other Departments: Collaborating with other departments within DHL, such as customer service, sales, and operations, to ensure accurate billing information and resolve any discrepancies or customer concerns.
- Reporting: Generating reports related to billing and invoicing activities, which may include outstanding balances, payment trends, and revenue analysis.
- Collections: Working with the finance team to ensure timely collection of payments, and initiating collections procedures as necessary for overdue accounts.
Gateway Operations Coordinator
DHL EXPRESS INDIA
New Delhi
12.2016 - 11.2018
- Air Operations-Handling Air operations with 2 freighters (B747) and 14 international and 32 domestic flights respectively per day and ensuring all shipments are uplifted in right flights on each day.
- Data Entry and Documentation: Recording and updating inventory information, order details, and other relevant data in warehouse management systems and databases.
- Shipping and Dispatch: Preparation of shipments for outbound delivery, including labelling, documentation, and arranging transportation services.
- Picking and Packing: Collaborating with warehouse staff to pick items from shelves or racks according to orders and packing them securely for shipping while ensuring accuracy and timeliness.
- Inventory Management: Monitoring and maintaining accurate inventory levels of goods, products, and materials stored in the warehouse. This includes regular cycle counts, reconciling discrepancies, and updating inventory records.
- Shipping and Dispatch: Coordinating the preparation of shipments for outbound delivery, including labeling, documentation, and arranging transportation services.
- Quality Control: Conducting quality checks on items to ensure they meet specified standards before they are shipped to customers.
INTERN
DHL EXPRESS INDIA
Delhi
11.2015 - 03.2016
- Monitoring and shipment handling,clearing objections from export shipments.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Keeping tab on follow-up of import-export operations.
- Preparing consolidation documents and checklists for export & import Shipments.
- Preparing ageing report for inbound & outbound shipments and updating checkpoints.
Education
Post Graduate Diploma - Marketing
Annamalai University
ChennaiBachelor of Commerce -
Delhi University
New DelhiDiploma - IATA Air Cargo Management
Birds Academy
New DelhiHigh School Diploma -
S.D. PUBLIC SCHOOL
Skills
Operations Support
Project Management
Quality Standards
Warehouse Operations
Operational Management
Transportation and Materials Handling
Quality Assurance
Inventory Control Processes
Service Delivery Management
Warehouse Space Management
Operations and Logistics
Inventory Supplies
Inventory Tracking
Route Optimization
Team Management
Departures Management
Customer Service Management
Performance Management
Contract Management
Cross-Functional Teamwork
Product Management
Key Performance Indicators
Certification
Altea CM DCS.
Timeline
NCG Agent ( Quality Control )
DHL EXPRESS INDIA
08.2020 - 03.2022
NCG Agent (Air & Ground Operations Support)
DHL EXPRESS INDIA
10.2018 - 08.2020
Gateway Operations Coordinator
DHL EXPRESS INDIA
12.2016 - 11.2018
INTERN
DHL EXPRESS INDIA
11.2015 - 03.2016
Passenger Service Agent-DXB Airport
Dnata-Emirates Group
4 2022 - 11.2023
Post Graduate Diploma - Marketing
Annamalai University
Bachelor of Commerce -
Delhi University
Diploma - IATA Air Cargo Management
Birds Academy
High School Diploma -
S.D. PUBLIC SCHOOL
Altea CM DCS.
Basic Airline Security.
Certified International Specialist, DHL.
IATA Dangerous Goods ( cat4 & cat7).
Certified in COY( Conveyable) and NCY( Non- Conveyable) load and unload methods.
Certified in ULDs buildup.
Goods Distribution Practice-GDP
Manager- Cargo Operations
Air India Ltd- TATA Group
11.202 - Current
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