Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
AHMED FAISAL P

AHMED FAISAL P

Team Lead
Chennai

Summary

Hardworking Team Coach with exceptional abilities in process improvement, customer service and management. Incredible people skills meet financial objectives. Talented at preparing annual budgets, tracking expenses and monitoring day-to-day operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Coach

Caratlane Pvt Ltd
Chennai
10.2018 - Current
  • Make sure to achieve monthly and team target in allocated time frame.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Molded team and embraced change to adapt within dynamic market.
  • Managed to maintain abandancy below 5%.

Team Lead

Netmeds Marketplace Pvt Ltd
Chennai
04.2015 - 09.2018
  • Handled a team of 20 Customer support Executives
  • Motivated team of Executives on both Inbound and Outbound Calls
  • Supervised Inbound team to make certain answers question Knowledgeably and thoroughly
  • Process-related on Floor training
  • Assigned Plan tasks to Individuals
  • Drafted and submitted Reports regarding process
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and requirements.
  • Tracked receipts, employee hours and inventory movements

Customer Support Executive

B and A Digitactical Solution Pvt. Ltd
Chennai
08.2014 - 04.2015
  • Promptly respond to customer queries regarding website and if any information required using both chats and calls.
  • Resolve service related issues.

Education

MCA - Computer Application

B.S Abdur Rahman University
Chennai
04.2013

B.C.A - Computer Application

The New College, Madras University
Chennai
04.2010

Higher Secondary - Higher Secondary

M.E.S Razeena Matriculation Higher Secondary School
Chennai
03.2007

X Standard - 10th Board

M.E.S Razeena Matriculation Hr Secondary School
Chennai
03.2005

Skills

  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Shift Scheduling
  • Production Monitoring
  • Team and Task Monitoring
  • Motivational Leadership
  • Team-Building Exercises
  • Evaluating Employee Work

Certification

  • Certified Big Data, Green Technologies - 3 Months
  • Train the Trainer Training - 7 days

Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Elementary (A2)

Timeline

Team Coach

Caratlane Pvt Ltd
10.2018 - Current

Team Lead

Netmeds Marketplace Pvt Ltd
04.2015 - 09.2018

Customer Support Executive

B and A Digitactical Solution Pvt. Ltd
08.2014 - 04.2015

MCA - Computer Application

B.S Abdur Rahman University

B.C.A - Computer Application

The New College, Madras University

Higher Secondary - Higher Secondary

M.E.S Razeena Matriculation Higher Secondary School

X Standard - 10th Board

M.E.S Razeena Matriculation Hr Secondary School

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AHMED FAISAL PTeam Lead