Ahmed Reza

• Coordinated inbound and outbound shipments to ensure timely delivery of Cisco products.
• Managed supply chain logistics for efficient product distribution.
• Operated warehouse management systems to track inventory levels accurately.
• Collaborated with vendors to optimize shipping processes and reduce delays.
• Monitored inventory flow to maintain optimal stock levels at all times.
• Developed efficient workflows to streamline daily logistic operations effectively.
• Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
• Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
• Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
• Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
• Processed returns efficiently according to company policies and procedures.
• Collaborated with third-party logistics providers to optimize supply chain operations and improve efficiency.
• Coordinated with customs brokers to ensure smooth and compliant international shipments.

• Coordinated return logistics processes to improve product retrieval and inventory management.
• Analyzed return data to identify trends and improve operational efficiencies.
• Managed vendor relationships to enhance reverse logistics operations.
• Implemented tracking systems to monitor returned items throughout the supply chain.
• Collaborated with cross-functional teams to resolve return discrepancies and issues.
• Optimized return processing workflows to improve service delivery efficiency.
• Worked with team members to improve process integration and flow.
• Identified opportunities for cost savings through improved reverse logistics operations.
• Ensured compliance with relevant laws and regulations related to product returns.

Clients Handled:

Nth Connect: Managed client interactions to address inquiries and concerns.

Scheduled tasks for onfield engineers and managed charge code updates for assigned tasks.

Facilitated charge code updates for technician assignments to enhance workflow.

Comcast (Xfinity Home): Handled inbound calls from Comcast technicians assisting them in adding and removing charge codes for the task they were assigned.

Suddenlink: Supported technicians with tasks and purchase order adjustments based on task needs. Created Purchase order for the onfield Technicians and assisted in modifying the order by adding or removing codes as per task requirement.

GE Healthcare: Assisted in transition of GE Lifescience from GE heathcare to Danaher by handling queries related to Purchase order creation and modification.

Ingress: Created Service order for ingress technicians and assisted them in modifying and cancelling the Service order.

• - Guided students in academic planning and career decision-making to enhance clarity and direction.
• - Developed tailored counseling sessions to address specific student needs and backgrounds, fostering personal growth.
• - Assisted students in course selection aligned with academic goals, supporting their educational journey.
• - Met with students one-on-one to review educational goals and provide advice.
• - Partnered with faculty to improve student support services and programs.
• - Kept accurate records of student meetings and progress reviews.

• Assisted customers with technical inquiries, delivering clear instructions that facilitated effective use of HP products.
• Collaborated with team members to resolve network connectivity issues, enhancing overall customer experience.
• Diagnosed hardware issues in HP devices and provided effective repair solutions.
• Installed software updates and configured systems for optimal performance.
• Installed Windows OS, drivers, applications and network components on HP laptops, desktops and servers.
• Maintained accurate records of repairs and service requests in tracking systems.
• Trained junior technicians on best practices for equipment handling and repairs, improving service quality and technician proficiency.
• Updated existing knowledge base articles based on feedback received from customers who had used services provided by Hewlett Packard.
• Evaluated customer feedback surveys sent out after completion of each service call involving an HP product.

• Resolved complaints for Vodafone customers by identifying root causes and proposing effective solutions.
• Resolved customer complaints promptly and professionally.
• Provided exceptional customer service to Vodafone customers through active listening and problem-solving techniques.
• Handled customer inquiries via phone and email, ensuring timely and accurate responses.
• Assisted customers with product information and order processing seamlessly.
• Partnered with team members to improve service delivery and boost customer satisfaction.
• Documented customer interactions in CRM system to support effective follow-up and issue resolution.
• Participated in team meetings to share feedback and improve service processes regularly.