Ahmed Shabir Khan

• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Implemented and supported T24 product at client site.
• Facilitated completion of deliveries and verified documentation.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Coordinated new hire recruitment, training and development.
• Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhance commercial outreach efforts.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial raining and ongoing support.
• To provide quarterly Dashboard report for the management.
• To follow on the deliverables of the local development/ FSD/ TS/ BRD.
• To track the deliverables through the internal system and measure the scheduled variance and effort variance.
• To prepare report for the senior management on the project of the issues delivered and inflow and outflow reports.
• Addressed and resolved customer complaints and issues to improve satisfaction.

• Trained new team members by relaying information on company procedures and safety requirements.
• Managed schedules, accepted time off requests, and found coverage for short shifts.
• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Adhere to the day-to-day activities of the Batch Monitoring team.
• Ability to monitor & operate all the perspective of a problem to obtain a practical solution for it.
• Reporting daily activities & operations of the team to clients with respect to the quality of work, achieving SLA, and time over-runs to ensure timely execution of activities & tasks.
• Working out the new service improvement plan, requirements & specifications.
• Analyzing and tracking the operations of the data center, ensuring that it meets the customer requirements.
• Operating & organizing the team with motivation for greater operational effectiveness and efficiency.
• Working on team operations, client coordination & implementing plans to achieve the project goals.
• Identifying & creating documents related to work/client requests and creating templates & trackers to enhance operational efficiency.
• Creating, Consolidating and Validating the daily reports, weekly reports, and monthly reports to Client.

• Performing Call Audits on a daily basis and providing feedback to the agents and team leaders.
• Responsible for the team's performance in terms of CSAT & Quality, and metrics.
• Identifying the defects and providing feedback to improve the quality.
• Facilitating Benchmark Calibration Meetings, Escalation calls, and Monthly, Quarterly reviews.
• Gap Analysis.
• To guide customers in installing the HP laptop-related software
• Troubleshooting hardware and software issues.
• Training and supporting new recruits
• Doing Call back for unresolved issues for the team.