AHMED SHEREEF

Experienced software engineer specializing in data accuracy and management. Skilled problem solver with a strong dedication to providing excellent customer service and driving product development. Excels in fast-paced settings, consistently meeting challenging deadlines.

• Documented resolution steps for every unique issues and contributed to knowledge repository creation
• Expertise in creating dashboards, Alerts and Reports in Splunk
• Good at handling incidents on adherence to service level agreements
• Excellent at troubleshooting real time production issues
• Excellent in production Data center traffic failover and performing end to end DR activities
• Expertise in building mainframe DB2 stored procedures

• Provide technical guidance and support to team members, helping them solve complex problems and overcome technical challenges.
• Develop a deep understanding of our products or services, including their features, functionality, and technical requirements, to provide accurate and comprehensive support.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides to assist customers in resolving common issues independently.
• Identify and document application related bugs and issues identified by alerts, working closely with development teams to prioritise and resolve them in a timely manner.
• Creating and executing effective GoLang Scripts for Data Remediation.
• Responsible for overseeing incident resolution, change implementation, and problem analysis to ensure IT service continuity and improvement.