Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Syed

Ahmed Syed

Hyderabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Executive

Fareportal Pvt Ltd
06.2022 - 06.2023
  • Managed over 35 calls per day and Increased sales by 10%.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified trends and assessed opportunities to improve processes and execution.

Customer Service Officer

TVG DWC LLC (EXPO 2020)
09.2021 - 03.2022
  • Managed to Increase revenue by 30% by Upselling and cross selling the products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Sales Executive

Innovations Group
02.2021 - 08.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close

CS Associate

Amazon Development Centre India Pvt Ltd
10.2018 - 02.2021
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Education

BBA -

India Education Centre
Solan, India
03.2019

High School Diploma -

Moledina Jr College
Pune, India
03.2014

GED -

Sinhgad Spring Dale High School
Pune, India
03.2012

Skills

  • Revenue Generation
  • Research and analysis
  • Customer retention
  • Reservation management
  • Amadeus software knowledge
  • Sabre software knowledge
  • Network development
  • Lead prospecting
  • Records management
  • Retention strategies
  • Staff Training
  • Technical Support
  • Staff education and training
  • Strategic sales knowledge

Timeline

Executive

Fareportal Pvt Ltd
06.2022 - 06.2023

Customer Service Officer

TVG DWC LLC (EXPO 2020)
09.2021 - 03.2022

Sales Executive

Innovations Group
02.2021 - 08.2021

CS Associate

Amazon Development Centre India Pvt Ltd
10.2018 - 02.2021

BBA -

India Education Centre

High School Diploma -

Moledina Jr College

GED -

Sinhgad Spring Dale High School

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Ahmed Syed