Leveraged 13 years of expertise in Medical Billing, including 7 years in HB and 6 years in PB, elevated team performance through motivational techniques and effective communication strategies.
Overview
13
13
years of professional experience
Work History
Team Coach
Vee Healthtek
09.2023 - Current
Achieved significant improvements in team performance by managing a diverse group of 30 FTEs across HB and PB.
Drove enhancements in underperforming areas through targeted corrective action plans.
Established a culture of collaboration and support, resulting in increased teamwork and trust among colleagues.
Boosted overall productivity by fostering a positive work environment and encouraging open dialogue.
Led effective team meetings that focused on progress tracking, concern resolution, and sharing of best practices.
Identified performance gaps through regular evaluations, providing actionable feedback to facilitate personal and professional growth.
Quality Analyst
Vee Technologies
09.2017 - 08.2023
Was part of Audit team and handled Epic based project snd primarily worked in HB.
Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Created and revised procedures, checklists and job aids to reduce errors.
SME
Global Healthcare
05.2015 - 08.2017
Mentored junior team members, contributing to their professional growth and development.
Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
Created a book of knowledge which will have all project specific updates along with RCM scenarios ie step by step question to be probed with reps for employees to grasp things smoothly.
Senior AR Caller
Omega Healthcare
07.2014 - 04.2015
Analyzed complex claim issues and worked towards resolution.
Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.
Worked on MVA and Workers compensation accounts.
AR Executive
Hinduja Global Solutions
03.2013 - 06.2014
Improved AR collections by doing regular follow ups with payors and providing necessary documents to speed up processing of claims.
Precisely worked on Medicare Supplemental payors.
Education
B. Tech - Biotechnology
Sathyabama
Chennai
06.2010
BiPC - undefined
Vikas Junior College
Guntur
01.2006
CBSE - undefined
Triplaar School of Learning
Guntur
01.2004
Skills
Leveraged expertise in Epic, Waystar, and Onbase to optimize workflow processes
Fostered clear communication through verbal and written interactions
Cultivated active listening skills to strengthen team dynamics
Developed and implemented strategic planning efforts
Empowered team members to reach their full potential
Demonstrated discipline and self-motivation in achieving objectives
Languages
English Advanced (C1)
Telugu Advanced (C1)
Hindi Advanced (C1)
Urdu Upper intermediate (B2)
Interests
Playing chess and carroms, Sightseeing with friends and family, Listening songs and watching movies
Quality Assurance Analyst & PB Executive Support at VEE TECHNOLOGIES/VEE HEALTHTEK PHQuality Assurance Analyst & PB Executive Support at VEE TECHNOLOGIES/VEE HEALTHTEK PH