Ahmed Ali Shaik
Chennai
Summary
Over 16 years of experience leading HR systems implementation, managing data migration, and service delivery with large multinational companies. Partner with key stakeholders in HR, IT, and finance to drive HR technology and process harmonization roadmap. Implement / Customer / Client Success manager to improve the employee experience (HCM suite) and harness the value of data to support business strategies through reporting and analytics. Currently managing a team of 4 business analysts and consultants to support and deliver the ongoing HR Digital Transformation projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager - Business Analyst
Standard Chartered Bank
Chennai
05.2022 - Current
- Managing team of 4 business analysts in HR transformation projects.
- Support activities related to RFI (request for information) and Request for proposals
- Attend vendor product demo/showcase to match requirements.
- Contribute to vendor evaluation and assessment activities
- Create, Review, and Share project plans to track key milestones and project activities related to BA
- Prepare and share – Project workstream updates on Project Working Group Calls
- Work closely with the Subject Matter Experts / Design Leads, Business ops, Head of HR & country delivery team to document the AS-IS processes
- Run / Support project workshops with country and Head of HRs/Service Delivery/Managers
- Review policy documents to understand requirements in detail for solution design purposes
- Prepare, Review and sign off all Business Requirement Documents with key stakeholders
- Work closely with Technology & Innovation, and business operations teams to review Functional Specification document and secure sign-off from key stakeholders
- Work closely with business operations and project team to implement training sessions
- Work closely with business teams on effort utilization and operationalizing of new activities and processes
- Lead, track and present all changes request(s) with HR change control board and project design authority for approval
- Contribute to the defects triage meeting – for SIT, UAT & Vendors
- Review and sign off all the testing run plans and scripts for both SIT & UAT
- Work closely with business teams on operationalization of new activities and processes
Implementation / Customer Success Manager
Darwinbox Technologies Pvt Ltd
Hyderabad
08.2021 - 05.2022
- Work closely with pre-sales and sales team for smooth onboarding of client to implementation
- Leading 4 members team of techno-functional consultants to provide recommendations on processes to Darwinbox’s enterprise clients across southeast Asia
- Create, and review client pre-kickoff and kick-off meetings decks to initiate implementation
- Create, review high-level and detailed project plans for all implementation and obtain sign-off from clients
- Review all AS-IS and TO-BE– Business Processes Management documents and sign off
- Review and sign off UAT test/scripts from client testing team
- Review integration requirements from the client and work closely with integration teams and client IT team– payroll, LMS, Rewards, etc
- Review and sign off data migration activities – such as leaves, attendance transactions, pay slips, HR documents (personal documents), etc
- Conducts SteerCo meetings with client team and internal teams to review project status
- Conduct weekly project status with internal and client core team to track key milestones
- Prepare and circulate user manuals for client – employee, manager, and admin
- Collaborate with client on change management activities
- Ensure all marketing collaterals are shared with client before going live
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increase overall retention, and achieve process success for customers through quarterly business review meetings
- Support clients during critical HR events like Appraisal, Increments, etc
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage the Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with Darwinbox
- Identify risks proactively, mitigate and escalate as deemed appropriate
Senior Manager, Business Analyst
Standard Chartered Bank
Chennai
09.2015 - 07.2021
- Managed a team of 4 business analysts for project
- Create, Review, and Share project plans to track key milestones and project activities related to BA
- Prepare and share – Project workstream updates on Project Working Group Calls
- Work closely with Subject Matter Experts / Design Leads, Business ops, Head of HR & country delivery team to document AS-IS processes
- Work closely with business analysts to elicit requirements from stakeholders
- Run / Support project workshops with country and Head of HRs/Service Delivery/Managers
- Capture, maintain, and publish action & decision logs progress from workshops
- Liaise with the vendor partners – Benefit Providers (Thomson’s, Darwin), Insurers (AIA/WTW/UNUM/CIGNA, etc), Payroll Vendor (ADP) on the requirement gathering
- Review the policy documents to understand the requirement in detail for the solution design purposes
- Prepare, Review and sign off all the Business Requirement Documents with the key stakeholders
- Review, maintain, and sign off the benefit design specification documents
- Review, maintain, and sign off the Benefit reporting specifications – coordinate with the benefits providers and third-party teams
- Work closely with the Technology & Innovation, and business operations teams to review the Functional Specification document and secured sign-offs from the key stakeholders
- Work closely with the business operations and project team to implement the training sessions
- Work closely with the business teams on the effort utilization and operationalization of the new activities and processes
- Lead, track and present all the changes request(s) with the HR change control board and the project design authority for approval
- Contribute to the defects triage meeting – for SIT, UAT & Vendors
- Review and sign off all the testing run plans and scripts for both SIT & UAT
- Work closely with the business teams on the operationalization of the new activities and processes
- Timely review of the access management and security matrix for the portals including re-certifications
Service Delivery Manager
ADP LLC
Hyderabad
10.2010 - 09.2015
- Create, review high-level and detailed project plans for all implementation and obtain sign-off from clients
- Managed a team of 50 plus consultants with direct supervisors reporting.
- Responsible to deliver new client EDIs using APIs for ADP clients across North America
- Responsible for overall delivery of Tax Product implementation for ADP clients across North America
- Interact with onshore project managers and insurance/carrier companies to understand business requirements
- Ensure appropriate testing is conducted and released to production
- Review and sign off functional requirement document/specification document
- Conduct weekly project status with internal and client core team to track key milestones
Team Lead/Assistant Manager of Operations
ADP LLC
Hyderabad
05.2005 - 09.2010
- Managed a team of 20 plus data analysts for ADP data migration activities.
- Responsible for overall delivery of data migration activities for new and existing client's implementation on payroll, benefits, time, and labor modules/products
- Work closely with onshore project managers to understand client requirements and map to ADP systems
- Cross-functional resource sharing to address high volumes processes
- Published weekly, monthly & quarterly dashboard to showcase the business health and challenges
- Worked closely with internal R&D team and on-site teams on projects which benefit operational excellence
- BCP / DR strategies, planning, testing, and effective implementation for both sites
- Build effective Performance Management, IDP, Rewards & Recognition, Job Rotation, and Career Roadmaps for associate engagement & development
Technical Support / Specialist
Dell International Services
Hyderabad
04.2003 - 05.2005
- Attend technical troubleshooting calls for Dell Client (Canada)
- Maintain appropriate call handling parameters, such as AHT (average handling time), phone etiquette, etc.
- Ensure quality and customer satisfaction are maintained on calls
- Ensure to reduce repeat troubleshooting calls
- Identify malfunctions of systems and provide appropriate steps to the client.
- Raise internal tickets to dispatch appropriate parts to fix issues.
Education
Computer Sciences (eCommerce)
Ram Info Tech
Hyderabad03.2000
Bachelor of Accountancy - Commerce
Osmania University
Hyderabad1998
Skills
- HCM Platforms - PeopleSoft, ADP Global view, ADP Streamline, Darwinbox,
- Reward Statement - Online Total Reward Statement (WTW)
- Learning & Development - SABA, SuccessFactors
- Talent Acquisition System - Taleo
- Compensation Planning Tool - Online Total Reward System /(PeopleSoft 92)
- Benefits Portal - Darwin Online Benefit Portal
- CRM - , Service Now
- Contact Center - Avaya CenterView Supervisor
- Reporting BI - MicroStrategy
- Defect Tracking - JIRA, HP QA Tracking Tool
- Project Tracking - Zoho, Darwinbox TimeSheets
- Customer Success - Totango
Certification
- BPI Six Sigma Concepts – Dell – 2004
- Certified BPO Team Leader - 2006
- PMP 2006(Trained)
- LDP from Pegasus Institute for Excellence, 2006
- Good to Great –leadership Program – 2008
- Certified Lean Professional - 2008
- Innovative Thinking – 2013
- Dialogue WORKS- 2014
- Excellence in Execution -2016
- Open Conversations – Program – 2016
- Business Analyst Certification (In Progress)
- Certified Rewards Ready (In Progress)
Projects
HR Transformation Projects @ Standard Chartered Bank
- Project 1 – Global Compensation Planning System & ePerformance Module [PeopleSoft] - Migration of compensation / e-Performance module system from In-House system to PeopleSoft environment for Standard Chartered Bank
- Project 2 – Global Annual Performance Statement [Peoplesoft/Willis Tower Watson] - Migration of Annual Performance Statement from In-House tool to Web based tool (vendor – Willis Tower Watson) for Standard Chartered Bank
- Project 3 Data Assurance on-boarding & Archival Strategy – HR Systems - Identification of critical data elements and data archival requirement for the HR Systems of Standard Chartered Bank
- Project 4-Data Retention / Purging Implementation – HR Systems Globally – [Taleo/PeopleSoft]
- Design the process to implement the overall Group and Country retention policy on the data purging for the HR Systems(HRMS(PeopleSoft)/ResourcinTaleoSystem)/Compensation/Payroll(ADP/Exelity)/Benefits(Inhouse/Thomsons)/Learning (SABA) platforms)
- Project 5-Talent Acquisition –Resourcing Processes – Global [PeopleSoft] - Provided the technical solution (WalkMe) to enhance the process to mitigate the audit findings on not hire the “banned employees” with Bank globally (Taleo System)
- Project 6-Global Benefits Transformation – (SG & UK, Malaysia, Poland) [PeopleSoft/Thomsons (Darwin)] - Global launch of Benefits Transformation program for the Bank, aim to streamline and unify the Benefit offering at SCB whilst enhancing the overall benefits selection experience available (Thomson’s, Darwin)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager - Business Analyst
Standard Chartered Bank
05.2022 - Current
Implementation / Customer Success Manager
Darwinbox Technologies Pvt Ltd
08.2021 - 05.2022
Senior Manager, Business Analyst
Standard Chartered Bank
09.2015 - 07.2021
Service Delivery Manager
ADP LLC
10.2010 - 09.2015
Team Lead/Assistant Manager of Operations
ADP LLC
05.2005 - 09.2010
Technical Support / Specialist
Dell International Services
04.2003 - 05.2005
Computer Sciences (eCommerce)
Ram Info Tech
Bachelor of Accountancy - Commerce
Osmania University
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