Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

A. H. M.Prudhvi Raju

ServiceNow Developer
Hyderabad

Summary

A ServiceNow professional with a development history of working in the Information Technology and Services industry. Skilled and experience in developing & administering ServiceNow platform along with added knowledge of scripting, web technologies, web services, ITSM. Currently working as a Senior ServiceNow developer in Unisys India Pvt Ltd. Successful technology career history comprising more than 8 years.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

ServiceNow Developer

Unisys India Pvt. Ltd.
Banglore
12.2018 - Current
  • As a member of the Solutions Review Panel, my role is to analyze the requirements and provide the best practice solution, as well as provide the level of effort required.
  • Participated different bridge calls with a different customers when upgrading the multi-domain separation instance and close the defects while on bridge meeting.
  • Experience with various versions of ServiceNow and upgrading versions and participant the GO / GO-NO Meeting.
  • Have worked on review the Skipped Records, When deploying patch upgrades.
  • Have worked on L3 activities on Domain Separated Service Now instance
  • Provided level 2 and level 3 support of tickets assigned to the ServiceNow team.
  • ·Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
  • Worked on Incident management, Problem management and Service catalog.
  • Support work on Incident, Problem, Change and Request items and Catalog items.
  • Update set capturing and moving customizations to different instances
  • Given knowledge session to the client and the team members about the functionality.
  • Created Functional Documents for different requirement.
  • ·Creating a Dashboards and Reports as per the given requirement by the Client
  • Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes etc...
  • Worked with Schedule jobs, events and triggers to manage business needs and handle background work.
  • Worked on Workflows, ACL’s, Events, Notifications, SLA’s and various client and server side scripts.
  • Creating custom Tables, Fields and configuring Access Controls over them.
  • Worked with transform maps, data sources and different transform scripts for data loads and management loads and management.
  • Incorporating the coding standards and best practices in the implementation.
  • Handled projects and efficiently delivered the required applications in a very systematic way.
  • Ensure all the tickets assigned to me have been resolved within SLA.
  • Handling L3 activities within Team.
  • Adding roles and permissions as per the requirement.
  • Adding the users under different domain and assignment groups.
  • Uploading and updating of CMDB CI’s in Service Now.
  • Working with Workflows such as SLA, Change and Catalog Item.
  • Worked on the Creation and modification of Record Producers
  • Configuration and modification of SLA of different customers as per the requirement.
  • Worked on Creation and modification of Schedule Jobs.
  • Worked on pulling the Reports.
  • Loading and committing of update sets for different clients.
  • Auto assignment rule based on different conditions.
  • Loading of fundamental data in Service Now, if the new customer gets on boarded.
  • Created software applications for Mac and Windows systems.

ServiceNow Developer /Administrator

Blueliner software Services Private Limited
Hyderabad
01.2015 - 12.2018
  • This Project includes Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management and Content Management.
  • Worked with Incident Management application, Problem Management, Change Management applications in escalating issues, logging, catering, resolving, monitoring, and reporting.
  • Creating workflow for custom applications automation.
  • Written Client Scripts, UI Actions and Script Includes for customizing the tool
  • Written business rules on insert, Update, delete and query action.
  • Keeping track of update sets for Production Move
  • Keeping track of activities assigned to team members.
  • Created Groups for set of users and used them for approval, assignment, receiving notifications.
  • Configuring service level management (Sla, Ola).
  • Played a key role in deployment activities and worked on update sets as part of release.
  • Used Update set for moving group of customizations from one instance to another
  • Used Notifications to send communication from the system.
  • For creating tickets in the system from outside used Inbound Email action and Web services
  • Written client scripts for display and hide of some fields based on some conditions, to generate alerts for users help.
  • Customized Incident/Problem/Change/Service Catalog applications using Business rules, Client scripts.
  • Configuration of service level agreement SLA as per the requirement.

Education

Bachelor of Commerce -

Osmania University
Hyderabad
03.2011 - 11.2014

Skills

Technical Analysis

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Certification

CSA

Timeline

ServiceNow Developer

Unisys India Pvt. Ltd.
12.2018 - Current

ServiceNow Developer /Administrator

Blueliner software Services Private Limited
01.2015 - 12.2018

Bachelor of Commerce -

Osmania University
03.2011 - 11.2014

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A. H. M.Prudhvi RajuServiceNow Developer