Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Websites
References
Timeline
Generic

Ahsan Syed

Toronto

Summary

Retail Store Manager with a proven track record in boosting productivity and optimizing operations. Expertise in inventory management, customer service, and staff training. Strong leadership and communication skills drive store performance and meet sales targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fulfillment Centre Associate

Amazon Fulfillment Centre
Toronto
11.2023 - Current

Customer Support Specialist

Y-Axis overseas Career consultants
Hyderabad
10.2021 - 08.2023
  • Managed large volumes of incoming phone calls to maximize efficiency.
  • Generated sales leads through proactive customer engagement.
  • Assessed customer needs to enhance satisfaction and drive loyalty.
  • Built sustainable relationships with accounts via open, interactive communication.
  • Provided accurate information using appropriate methods and tools.
  • Achieved personal and team sales targets while meeting call handling quotas.
  • Resolved customer complaints by offering timely solutions and follow-ups.
  • Maintained records of interactions, processed accounts, and organized documentation.

Retail Store Manager

Alshaya Group
Riyadh
09.2012 - 09.2019
  • Monitored performance metrics, focusing on sales, profitability, and customer service ratings.
  • Executed strategies to enhance customer satisfaction and foster brand loyalty.
  • Designed and maintained engaging displays to promote specific products effectively.
  • Cultivated strong working relationships among team members to drive collaboration.
  • Supervised cash drawer balances and managed deposits of store receipts.
  • Utilized issue resolution skills to strengthen client relationships and enhance retention.
  • Boosted profitability through strategic adjustments to floor plans on a daily, weekly, and monthly basis.

Education

MBA - Marketing & Human Resources

Osmania University
Hyderabad,India

BBA - Marketing & Human Resources

ICFAI University
Hyderabad,India

Skills

Customer relationship management

  • Problem-solving skills
  • Written communication
  • Verbal communication
  • Multitasking abilities
  • Product expertise
  • Effective communication

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1

Accomplishments

  • Achieve 100% on calls, audit weekly
  • Awarded for super sales performance in the retail store
  • Achieved weekly, monthly, and yearly sales targets

Certification

Human Resources Certification in HR Generalist and Payroll Skills

References

References available upon request.

Timeline

Fulfillment Centre Associate

Amazon Fulfillment Centre
11.2023 - Current

Customer Support Specialist

Y-Axis overseas Career consultants
10.2021 - 08.2023

Retail Store Manager

Alshaya Group
09.2012 - 09.2019

MBA - Marketing & Human Resources

Osmania University

BBA - Marketing & Human Resources

ICFAI University

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Ahsan Syed