Sandhya Raghuraj Yadav
Mumbai
Summary
- Dynamic and performance-driven banking professional with over 4 years of experience in branch operations, client relationship management, and sales. Seeking a challenging role in a growth-oriented organization where I can contribute to business expansion, exceed performance benchmarks, and deliver exceptional customer service.
- Demonstrated career progression at IDFC First Bank, promoted thrice from Assistant Manager to Branch Relationship Manager (Grade E1).
- Proven ability in handling end-to-end branch operations, cash transactions, digital banking, and customer servicing.
- Achieved high-value sales targets consistently; received prestigious awards including incentive trips to London and Paris.
- Adept in relationship building and service excellence, maintaining client satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Relationship Manager (Grade E1)
IDFC First Bank
Mumbai
08.2024 - Current
- Handle high-net-worth clients, drive lead conversion and achieve revenue goals.
- Supervise branch service operations ensuring timely and quality customer service.
Deputy Manager – Flexi Banker (Grade D2)
IDFC First Bank
Mumbai
01.2023 - 07.2024
- Led teller desk operations and account opening formalities.
- Cross-sold financial products and maintained branch regulatory compliance.
Deputy Manager – Flexi Banker
IDFC First Bank
Mumbai
06.2022 - 01.2023
- Oversaw cash transactions and promoted digital banking usage.
- Supported customer onboarding and UPI/m-wallet activation.
Assistant Manager – Flexi Banker
IDFC First Bank
Mumbai
03.2022 - 06.2022
- Front-desk operations, customer query handling, and referral management.
- Increased footfall conversion into product sales.
Assistant Manager -Teller
HDFC Bank
Mumbai
04.2021 - 02.2022
- Processed NEFT/RTGS, cheques, and performed KYC verifications.
- Promoted cross-selling of credit cards, insurance, and new accounts.
Accounts & CDSL Executive
Sykes and Rays Equities
Mumbai
06.2018 - 03.2021
- Managed daily CDSL operations, share pledging, and reconciliations.
- Maintained ledgers and processed depository charges.
Accounts Tutor (FYJC & SYJC)
Arun Excellent Coaching Classes
Mumbai
11.2015 - 04.2018
- Delivered Accountancy lectures and enhanced student success rate from 85% to 100%.
Education
M.Com -
Mumbai University
01.2017
B.Com -
Mumbai University
01.2012
HSC -
Maharashtra Board
01.2009
SSC -
Maharashtra Board
01.2007
Skills
- Branch Operations & Teller Management
- Sales Target Achievement & Cross-selling
- Client Relationship Management
- Digital Banking & CRM Tools
- CDSL Operations
- Tally ERP 9
- MS Excel
Certification
- NISM Series VI – Depository Operations, 2019
- NISM Mutual Fund Distributors Certification
- IRDA Certification – Life & General Insurance
Languages
- Hindi (Fluent)
- English (Fluent)
- Marathi (Fluent)
Hobbies and Interests
- Cooking
- Reading Books
- Dancing
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Timeline
Branch Relationship Manager (Grade E1)
IDFC First Bank
08.2024 - Current
Deputy Manager – Flexi Banker (Grade D2)
IDFC First Bank
01.2023 - 07.2024
Deputy Manager – Flexi Banker
IDFC First Bank
06.2022 - 01.2023
Assistant Manager – Flexi Banker
IDFC First Bank
03.2022 - 06.2022
Assistant Manager -Teller
HDFC Bank
04.2021 - 02.2022
Accounts & CDSL Executive
Sykes and Rays Equities
06.2018 - 03.2021
Accounts Tutor (FYJC & SYJC)
Arun Excellent Coaching Classes
11.2015 - 04.2018
M.Com -
Mumbai University
B.Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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