AHTISHAM ZARGAR
Summary
Dynamic professional with 2+ years in Global Order Management, specializing in order processing, renewals, and fulfillment. Proven ability to lead teams, drive process improvements, and collaborate across functions. Seeking to leverage leadership and order management expertise to enhance operational efficiency as a Team Leader at LSEG.
Overview
2
2
years of professional experience
Work History
Analyst License Inventory and Reconciliations
Oracle India Pvt. Ltd.
05.2022 - 10.2022
- Responsible for managing and reconciling license inventory
- Ensured accurate tracking and reporting of license usage, helping to optimize license allocation and minimize compliance risks.
- Collaborated with cross-functional teams to gather license data, analyze trends and provide insights for license optimization
- Assisted in license audits by providing accurate and up-to-date license inventory information.
Analyst - Global Order Management - Support Renewals and Education
Oracle India Pvt. Ltd.
11.2022 - 07.2024
- Provide support for order management and education services
- Assist in processing and renewing customer orders, ensuring the accuracy and timeliness of order fulfillment
- Collaborate with internal teams to resolve customer inquiries and provide education services related to product usage and features
- Maintain customer records, update order information, and provide reports on order status and performance
- Stay updated on product knowledge and industry trends
- Provide training and support to new joiners regarding order and renewal processes
- Working on multiple projects in GOM, like 100K rejection global report, SA Communications, Rejection audits, IQ Improvement project etc, and acting as a POC for the LAD and AMER region
- Achievements: Received the YAR Award in June 2023, December 2023 and March 2023 as I consistently performed in quantity as well as on a quality basis
- Besides, I also worked on multiple consolidated contracts for which I received a lot of appreciation from the director as well.
- Successfully handled multiple projects and received appreciation from stakeholders and managers
- I was awarded the Quality Star of Quarter from June 23 to November 23 as I performed the transactions without any errors for the past 2 quarters.
- I was awarded the Star performer of Quarter for Q4FY24 as I have successfully led a project for the transition of Offline checklist to an online checklist.
- Got promoted to Senior Analyst in August 2024
Senior Analyst - Global Order Management.
Oracle India Pvt. Ltd.
08.2024 - Current
- Lead complex order management and fulfillment processes, ensuring accuracy, compliance, and timely execution for global customer segments.
- Mentor and support junior analysts, providing training and guidance on best practices in order processing, system usage, and customer service.
- Collaborate with finance, credit management, and customer service teams to ensure seamless coordination and improved order-to-cash cycle times.
- Manage high-priority projects, including automation initiatives and system upgrades, aimed at reducing manual intervention and increasing accuracy. Recently, I handled many projects, like IA Automation, CL automation, PAS tool documentation etc
Education
MBA - Finance & HR
Central University Of Kashmir
Srinagar, India12.2021
Bachelors of Business Administration -
Islamia College of Science & Technology
Srinagar, India12.2018
Skills
- HTML & CSS
- C
- MS Office
- Sales Order Management
- Customer Service and Renewals
- Order to Cash (OTC) Processes
- Process Improvement and Project Management
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Kashmiri
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Timeline
Senior Analyst - Global Order Management.
Oracle India Pvt. Ltd.
08.2024 - Current
Analyst - Global Order Management - Support Renewals and Education
Oracle India Pvt. Ltd.
11.2022 - 07.2024
Analyst License Inventory and Reconciliations
Oracle India Pvt. Ltd.
05.2022 - 10.2022
MBA - Finance & HR
Central University Of Kashmir
Bachelors of Business Administration -
Islamia College of Science & Technology
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