Aieeshwariya K S
Chennai
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process, and resource optimization. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Athena Health
Chennai
01.2020 - Current
- Working on Unpostable Swirl project and working with state side stakeholders to give a better outcome on the process.
- Identified major issue on portal utlisation and did case study to eradicate the error and optimize the workflow with add on steps.
- Created and optimized records management strategies to coordinate and protect information
- Evaluated current processes to develop improvement plans
- Collected, organized, and modeled data using Athenanet
- Maintaining credentials of US provider portal from creating to expiring
- Outsourcing the job to Access healthcare and Omega and work on claims that was not able to address by them and interact with client regarding those issues and solve the issue by calling the insurance payer also
- Identified and analyzed project risks and developed mitigation strategies
- Developed written documents and reports related to programs and operations
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions
- Improved operations through consistent hard work and dedication
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Developed monthly, end-of-quarter, and other statistical reports for leadership team and quality improvement programs.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
- Identified process improvements that would reduce cost while maintaining high levels of product quality.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
Customer Service Associate
NTT DATA Services
Chennai
05.2018 - 11.2019
- Organized and worked on US medical insurance outbound calling process for solving the issue in the claim and appeal
- Worked to accommodate new and different claim requests that was denied and called the specific US insurance payer and explored new value opportunities to optimize of solving the claims
- Maintained high standards of customer service by building relationships with clients
- Maintained accuracy, completeness and security for medical records and health information
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Actively listened to Medical representative, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Tech Mahindra
Chennai
07.2017 - 05.2018
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Science: Electronics And Communication Engineering -
Alpha College of Engineering - Thirumazhisai
04.2017
High School Diploma -
Anna Adarsh Matriculation Higher Secondary School - Anna Nagar, Chennai
04.2013
Skills
- Project Management
- Conflict resolution
- Data management
- Critical thinking
- Analytical skills
- Multitasking abilities
- Computer skills
- Flexible & Adaptable
- SQL Understanding
- Six Sigma Methodology
- Data Analysis
- Audit Processes
- Work Delegation
Certification
- C, C++, OPPS Training, 3 months, NIIT, Tnagar
- Java, 2 months, FITA Academy, Tnagar
- Python & DJANGO Training, 3 month, FITA Academy Tnagar
- Networking &CCNA Training, 2 month, Livewire, Mylapore
- Embedded C training, 2 month, EPR labs, Kodambakkam
- SQL Programming
Timeline
Senior Quality Analyst
Athena Health
01.2020 - Current
Customer Service Associate
NTT DATA Services
05.2018 - 11.2019
Customer Service Representative
Tech Mahindra
07.2017 - 05.2018
Bachelor of Science: Electronics And Communication Engineering -
Alpha College of Engineering - Thirumazhisai
High School Diploma -
Anna Adarsh Matriculation Higher Secondary School - Anna Nagar, Chennai
- C, C++, OPPS Training, 3 months, NIIT, Tnagar
- Java, 2 months, FITA Academy, Tnagar
- Python & DJANGO Training, 3 month, FITA Academy Tnagar
- Networking &CCNA Training, 2 month, Livewire, Mylapore
- Embedded C training, 2 month, EPR labs, Kodambakkam
- SQL Programming
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