Aiin Nur Aiini Mohd Yatim
Order Managment
Kuala Lumpur
Summary
Dedicated professional with strong problem-solving skills and excellent communication abilities. Recognized for thoroughness and accuracy. Highly reliable and efficient with exceptional PC skills. Adept at meeting tight deadlines. Committed to organizational missions, vision, and policies with a proactive attitude towards continuous improvement and growth. Skilled in multitasking and fast-learning, possessing extensive product knowledge and outstanding communication abilities.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Lead CX Specialist
Honeywell Engineering Sdn Bhd
Kuala Lumpur
03.2024 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Streamlined project delivery processes, reducing completion times significantly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Created, maintained and updated manuals, procedures, specifications and other documents.
- Managed approximately 30 incoming calls and emails per day from customers
Customer Service Executive
DKSH Malaysia
Kuala Lumpur
08.2021 - 02.2024
- Managed and processed a high volume of inbound calls and emails for order processing.
- Resolved a wide range of customer issues efficiently and effectively
- Collaborated closely with the sales team to promptly address and resolve all pricing discrepancies
- Coordinated and arranged complex shipments to customers, ensuring on-time delivery and adherence to logistics requirements.
- Ensured 100% accuracy in order processing, minimizing errors and optimizing operational efficiency.
- Consistently achieved and maintained key performance indicators (KPIs) on a monthly basis, demonstrating strong performance and contribution.
- Provided comprehensive introductory information and onboarding to new customers, fostering positive initial experiences.
- Ensured high levels of customer satisfaction with products and services through proactive engagement and support.
- Conducted proactive follow-ups with clients to confirm satisfaction with purchases and identify opportunities for continued engagement.
- Skillfully escalated complex queries and concerns to appropriate departments, ensuring timely resolution and customer peace of mind.
- Educated customers on available goods and services, enhancing their understanding and maximizing product utility.
Jr Executive
Touch N Go
Kuala Lumpur
01.2021 - 08.2021
- Managed and maintained customer e-wallet accounts, ensuring accurate balances and transaction integrity.
- Ensured the highest level of customer data security and privacy in compliance with [mention relevant regulations if applicable, e.g., GDPR, internal policies].
- Provided essential assistance to customers for refund card issues related to lost, stolen, or damaged cards, facilitating prompt resolution.
- Coordinated and scheduled RFID appointments, optimizing customer service flow and operational efficiency.
- Managed the accurate and secure termination of customer accounts, adhering to company policies and data protection protocols.
- Scheduled and managed more than 3 projects per year.
Education
Diploma - Logistic
UNITAR International University
Malaysia 03.2024 - 02.2026
Skills
- Microsoft Words Master
- Microsoft Excel Master
- Microsoft PowerPoint Intermediate
- SAP Intermediate
- Salesforce Intermediate
- Strategic problem analysis
- Team leadership
- Six sigma
Willingness To Travel
Yes
Personal Information
- Salary: RM4,082.00
- Expected Salary: RM4,800.00
Own Transport
Yes
Accomplishments
03 Apr 2025 - Drive Accountability Culture
09 Jan 2025 - Build Exceptional Talent
09 Jan 2025 - Embrace Transformation
Letter of Recommendation of Recongized
Timeline
Lead CX Specialist
Honeywell Engineering Sdn Bhd
03.2024 - Current
Diploma - Logistic
UNITAR International University
03.2024 - 02.2026
Customer Service Executive
DKSH Malaysia
08.2021 - 02.2024
Jr Executive
Touch N Go
01.2021 - 08.2021
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