Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
Certification
Websites
References
Timeline
Generic
Aijaz Afzal

Aijaz Afzal

Delhi

Summary

Dynamic sales professional with extensive experience at The Oberoi Group, excelling in team leadership and strategic planning. Proven track record in driving revenue growth through innovative sales strategies and exceptional customer service. Skilled in Salesforce CRM and adept at enhancing guest experiences, fostering strong relationships, and optimizing operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Sales Manager

Maidens Hotel | The Oberoi Group
Delhi
02.2024 - Current
  • Responsible for the performance of all segments: Travel Trade, Corporate, MICE, and Banquet Sales.
  • Building strategies to meet targets for room sales, and banquet sales.
  • Planning events, meeting with accounts, and cultivating new accounts to support the business.
  • Managing inventory and selling products at the right price to maximize business and profit.
  • Assisted in developing sales strategies to enhance guest experiences.
  • Coordinated training sessions for new staff and students at The Oberoi Center of Learning and Development on sales techniques and customer service.
  • Analyzed guest feedback to identify areas for improvement in service delivery.
  • Facilitated communication between departments to streamline guest service operations.

Senior Supervisor | Operations

Oberoi Contact Center | The Oberoi Group
Delhi
10.2018 - 01.2024
  • Supervised daily operations and monitored team performance.
  • Developed and implemented standard operating procedures.
  • Led cross-functional collaboration to improve service delivery.
  • Analyzed CRM and sales data to support strategic planning.
  • Liaising with all national and international sales offices for their performance and training for the implementation of the Salesforce CRM tool.

Supervisor | Operations

Oberoi Contact Center | The Oberoi Group
Delhi
04.2016 - 12.2016
  • Managed training and performance for new hires.
  • Coordinated tasks between departments and improved workflow.
  • Maintained data accuracy and ensured smooth communication across teams.

Senior Reservation Associate

Oberoi Contact Center | The Oberoi Group
Delhi
08.2014 - 03.2016
  • Delivered premium guest service via phone and email.
  • Promoted hotel features and personalized guest experiences.
  • Assisted with VIP arrangements and guest preferences.

Education

Executive Development program -

Oberoi Centre of Learning And Development
Delhi
11.2022

Bachelor's Degree - Hospitality

Institute of Hotel Management
Bhopal
04.2014

Industrial Training -

The Oberoi
New Delhi
03.2013

Skills

  • Team leadership and training
  • Sales and revenue management
  • Customer service excellence
  • Salesforce CRM and data analysis
  • Hotel operations and guest relations
  • Strategic planning and forecasting
  • Event and banquet sales
  • Inventory and workflow management
  • Certified Salesforce associate

Personal Information

Date of Birth: 01/17/92

Affiliations

  • Passionate about cooking and discovering diverse cuisines
  • Enjoy traveling, and exploring new cultures and destinations

Accomplishments

  • Employee of the Month/Year – honored multiple times for outstanding performance and commitment to excellence
  • CEO award nominee – recognized at the corporate level for exceptional contributions and service standards
  • Consistently achieved targets – met or exceeded sales and operational targets throughout tenure, receiving appreciation from business heads and leadership

Certification

  • Certified salesforce associate

References

References available upon request.

Timeline

Assistant Sales Manager

Maidens Hotel | The Oberoi Group
02.2024 - Current

Senior Supervisor | Operations

Oberoi Contact Center | The Oberoi Group
10.2018 - 01.2024

Supervisor | Operations

Oberoi Contact Center | The Oberoi Group
04.2016 - 12.2016

Senior Reservation Associate

Oberoi Contact Center | The Oberoi Group
08.2014 - 03.2016

Executive Development program -

Oberoi Centre of Learning And Development

Bachelor's Degree - Hospitality

Institute of Hotel Management

Industrial Training -

The Oberoi

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Aijaz Afzal