AIJAZ AHAMED
Team Lead
Davangere
Summary
Dynamic leader with a proven track record at TATA CONSULTANCY SERVICES, enhancing team productivity and customer satisfaction through effective coaching and process streamlining. Skilled in attention to detail and leadership, I've successfully managed multiple projects, significantly improving operational efficiency. Recognized for training and mentoring, I excel in fostering professional development and conflict resolution.
Overview
14
14
years of professional experience
4019
4019
years of post-secondary education
3
3
Languages
Work History
Team Lead
TATA CONSULTANCY SERVICES
07.2022 - 01.2025
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Coached team members in techniques necessary to complete job tasks
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Monitored customer feedback and identified areas of improvement
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way
- Enhanced team productivity by streamlining workflow processes
- Managed daily ranch operations for increased efficiency and productivity
- Improved team performance with regular coaching and feedback sessions
- Utilized customer feedback to improve customer service
Team Lead
WNS Global Services Private
04.2019 - 07.2022
- Managed multiple projects simultaneously while consistently meeting deadlines and exceeding client expectations
- Mentored junior consultants, sharing best practices and fostering professional development within the team
- Delivered quality training programs for new hires, enabling them to quickly become productive members of the team
- Increased client satisfaction by providing exceptional customer service and addressing claims inquiries promptly
- Received recognition from management for consistently producing high-quality reports under tight deadlines
- Prepared monthly indicator and dashboard reports
Senior Associate
WNS Global Services Private
12.2012 - 03.2019
- Processed new business policies for various insurance lines (Property & Casualty, Commercial Auto & Property, Homeowners, General Liability, Workers' Compensation)
- Managed multiple sub-processes (issuance, renewal, reopening, cancellation)
- Streamlined operational efficiency by identifying areas for improvement
- Managed competing priorities while delivering exceptional results
- Implemented process improvements resulting in time savings and increased accuracy
Associate
HGS - Hinduja Global Solutions
04.2011 - 12.2012
- Used data analysis to identify trends in claims processing and improve efficiency
- Maintained patient confidentiality and adhered to HIPAA guidelines
- Promoted positive relationships with healthcare providers
- Streamlined processes for handling high volumes of claims submissions
Education
BBM - Business Management
AGB First Grade College
PUC - Commerce
SKAH PU College
Skills
- Attention to detail
- Training and mentoring
- Leadership qualities
- Conflict resolution
Timeline
Team Lead
TATA CONSULTANCY SERVICES
07.2022 - 01.2025
Team Lead
WNS Global Services Private
04.2019 - 07.2022
Senior Associate
WNS Global Services Private
12.2012 - 03.2019
Associate
HGS - Hinduja Global Solutions
04.2011 - 12.2012
BBM - Business Management
AGB First Grade College
PUC - Commerce
SKAH PU College
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