Aileen Heckert
Westfield,IN
Summary
Dynamic and results-oriented professional with a proven track record at Kiddie Academy, adept in classroom management and student engagement. Excelled in creating supportive learning environments and enhancing customer satisfaction at Khol's Department Store through effective problem-solving and team collaboration. Skilled in materials preparation and people skills, significantly contributing to team and customer service excellence. Diligent Retail Associate skillful in connecting with people and promoting products. Open to positive communicator with calm and level-headed approach to managing routine needs and meeting spacial challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Overview
16
16
years of professional experience
Work History
Teacher's Assistant
Kiddie Academy
11.2023 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Customer Service Representative
Khols Department Store
07.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Associate
Old Navy
05.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Caregiver
Home Business
01.2009 - 06.2010
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
High School Diploma -
Suns Dimondback Education Academy
Phoenix, AZ06-2008
Skills
- Classroom management
- Materials preparation
- Student engagement
- Class coordination
- Team Work
- Sales expertise
- Customer assistance
- Cash register operation
- People skills
- Problem solving
- Time management Judging household and completing tasks on a deadline
Timeline
Teacher's Assistant
Kiddie Academy
11.2023 - Current
Customer Service Representative
Khols Department Store
07.2021 - 06.2022
Sales Associate
Old Navy
05.2018 - 11.2019
Caregiver
Home Business
01.2009 - 06.2010
High School Diploma -
Suns Dimondback Education Academy
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