Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AIMABLE MAPENZI

Indianapolis,IN

Summary

Experienced with monitoring and managing system performance to ensure continuous operation. Utilizes diagnostic tools and techniques to troubleshoot and resolve technical issues promptly. Strong understanding of system upgrades and user support, ensuring smooth and efficient workflow.

Overview

8
8
years of professional experience

Work History

Systems Operator

Walmart eCommerce FC8972 IND3
02.2023 - Current
  • Maintain a high level of professionalism with all personnel even in high-stress situations
  • Troubleshoot issues, improve operations, and provide excellent customer service
  • Maintain/Troubleshoot network/applications [Mist, LSI, March Security Suit, Role Manager (RMA) in additional to PC(Desktop/Laptop), Printers (Lexmark/Zebra), Zebra Handheld/Mobile units (TC52/ET51/VC70/80/TC72/TC21)], and technical cabinets (TC/IDF) as well as replacing/repair damaged ethernet ports/drops
  • Responsible for day-to-day operations and equipment maintenance in the systems department
  • Open issue/critical INC's through XCALL engaging Home Office
  • KNAAP, YMS and support teams through SLACK/ZOOMS/TEAMS
  • Use SharePoint and Downtime credit form to accurately enter data into a batch ticketing system
  • Answered request from associates and area managers to help with their questions and concerns
  • Provided support and mentoring to new team members as for various navigational duties, such as processing new hires, terms, and all other systems applications (TCRACF, extreme network, GRT, YMS, TMS, ENDGAME (Atlas/My Apps), Walmart service portal, NOCC, Walmart NETCM, etc.)
  • Have an excellent attendance record and superb punctuality

Material Handler

GXO Logistics
04.2022 - 06.2023
  • Process orders and maintain inventory in a Warehouse
  • Support operations by moving material and inventory throughout the facility
  • Perform duties that include packing, scanning, kitting, and counting apple products
  • Verify orders and label products
  • Areas worked in KTO, Packing, ETCH, and Replenishment
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Packed items into appropriate containers for shipment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Systems Operator

Walmart Region Real Estate 10805
03.2022 - 02.2023
  • Maintain a high level of professionalism with all personnel even in high-stress situations
  • Troubleshoot issues, improve operations, and provide excellent customer service
  • Maintain/Troubleshoot network/applications [Mist, LSI, March Security Suit, Role Manager (RMA) in additional to PC(Desktop/Laptop), Printers (Lexmark/Zebra), Zebra Handheld/Mobile units (TC52/ET51/VC70/80/TC72/TC21)], and technical cabinets (TC/IDF) as well as replacing/repair damaged ethernet ports/drops
  • Responsible for day-to-day operations and equipment maintenance in the systems department
  • Open issue/critical INC's through XCALL engaging Home Office
  • Support teams through SLACK/ZOOMS/TEAMS
  • Use SharePoint and Downtime credit form to accurately enter data into a batch ticketing system
  • Answered request from associates and area managers to help with their questions and concerns
  • Provided support and mentoring to new team members to various navigational duties, such as processing new hires, terms, and all other systems applications (TCRACF, extreme network, GRT, YMS, TMS, ENDGAME (Atlas/My Apps), Walmart service portal, NOCC, Walmart NETCM, etc.)
  • Have an excellent attendance record and superb punctuality

Systems Operator

Walmart eCommerce FC6280 IND1
06.2018 - 03.2022
  • Maintain a high level of professionalism with all personnel even in high-stress situations
  • Troubleshoot issues, improve operations, and provide excellent customer service
  • Maintain/Troubleshoot network/applications [Mist, LSI, March Security Suit, SSI Schaefer (Ant) in additional to PC(Desktop/Laptop), Printers (Lexmark/Zebra), Zebra Handheld/Mobile units (TC52/ET51/VC70/80/TC72/TC21)], and technical cabinets (TC/IDF) as well as replacing/repair damaged ethernet ports/drops
  • Responsible for day-to-day operations and equipment maintenance in the systems department
  • Open issue/critical INC's through XCALL engaging Home Office
  • SSI Schaefer , YMS and support teams through SLACK/ZOOMS/TEAMS
  • Use SharePoint and Downtime credit form to accurately enter data into a batch ticketing system
  • Answered request from associates and area managers to help with their questions and concerns
  • Provided support and mentoring to new team members to various navigational duties, such as processing new hires, terms, and all other systems applications (TCRACF, extreme network, GRT, YMS, TMS, Ant (SSI Schaefer), Walmart service portal, NOCC, Walmart NETCM, etc.)
  • Saved $550,000 in conference room setup costs through direct vendor sourcing, parts and material research and acquisition
  • Have an excellent attendance record and superb punctuality

Quality Assurance Associate

Walmart eCommerce FC6280
11.2016 - 06.2018
  • Research, log, and validate inventory locations for accuracy through 1st and 2nd cycle counting
  • Performed random audits to ensure high inventory accuracy and identify root cause errors
  • Troubleshoot and correct inventory and fulfillment issues ranging from Vendor/Induct UPC, First Time SKU, Stocking, Offline and Online Pick, Amnesty Bin, and Outbound Audit errors

Education

Bachelor of Science - Information Technology

Purdue University Global
Online
02.2023

GED -

Sophia
Online
06-2020

Skills

  • Excel
  • Outlook
  • Microsoft Office 365
  • Teams
  • Visio
  • Port identification
  • Schematics and Mapping
  • Server/Core outages
  • Node command
  • Cat5/6 Cable Run and Fabrication
  • Cisco/Poly/Logitech Conference Room Setups
  • ATS Time clocks
  • Fastenal Vending machines
  • CMD
  • PowerShell
  • Windows Admin Program Options
  • Attention to detail
  • Sensitive information
  • Confidentiality
  • Customer Service
  • Documentation
  • Equipment installation
  • Systems analysis
  • Network administration
  • Storage management
  • Strong work ethic
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Verbal and written communication
  • Effective communication
  • Testing and troubleshooting
  • Quality assurance
  • Equipment setup
  • Software updates
  • IT systems support
  • Customer support
  • System monitoring
  • Software installation

Languages

English
Full Professional
Swahili
Full Professional
French
Elementary

Timeline

Systems Operator

Walmart eCommerce FC8972 IND3
02.2023 - Current

Material Handler

GXO Logistics
04.2022 - 06.2023

Systems Operator

Walmart Region Real Estate 10805
03.2022 - 02.2023

Systems Operator

Walmart eCommerce FC6280 IND1
06.2018 - 03.2022

Quality Assurance Associate

Walmart eCommerce FC6280
11.2016 - 06.2018

Bachelor of Science - Information Technology

Purdue University Global

GED -

Sophia

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