Summary
Overview
Work History
Education
Skills
Professional Achievements
Personal Information
Languages
Previous Assignments
Current Assignment
Timeline
Generic

Saikat Mukherjee

Bangalore

Summary

Sales and retail professional with over eight years of experience in growth-oriented organizations. Expertise includes international retail operations, team leadership, and profitability strategies. Holds an M.Sc. in Hospitality Management from Madurai Kamaraj University, completed in 2018. Proven ability to recruit, train, and develop high-performing teams to achieve operational goals.

Overview

8
8
years of professional experience

Work History

Store Manager

Max Fashion
11.2025 - Current
  • Company Overview: Landmark Group
  • Managing and driving the budget of a store involves strategic financial planning, accurate expense tracking, and continual analysis to optimize profitability.
  • Regularly reviewing financial reports, comparing actual performance against budgets, and making data-driven adjustments are essential to ensure the store remains financially healthy and aligned with overall business objectives.
  • Effective communication with team members about budget goals and fostering a culture of cost-consciousness.
  • Improving conversion rates and basket size in store involves strategic initiatives such as enhancing store layout for better navigation, providing personalized customer experiences, training staff to up-sell and cross-sell effectively, and leveraging data analytic to tailor promotions and product placement.
  • Implementing loyalty programs which motivate repeat visits and larger purchases.
  • Continuously driving and improving NPS and response rates by enhancing customer experience through personalized service, staff training, and prompt issue resolution, which encourages positive feedback.
  • Regularly analyzing feedback to implement meaningful improvements demonstrates to customers that their opinions matter, fostering loyalty and improving NPS scores and also close detractors with 24Hrs of TAT.
  • Implementing a planogram based on the latest POG (Planogram). Analyzing current sales data, customer flow, and product performance to optimize shelf arrangement, ensuring high-demand items are prominently displayed while maintaining visual appeal and efficient space utilization.
  • Executing Outward process above 90% to ensure smooth stock transfer and also to maintain a neat and clean BOH.
  • Controlling shrinkage to maintain a healthy inventory management, focusing on minimizing losses due to theft, damage, or any kind of system errors while maximizing stock accuracy and profitability.
  • Controlling attrition in store involves implementing strategies such as offering competitive compensation and benefits, providing ongoing training and development opportunities, fostering a positive and inclusive work environment, recognizing and rewarding employee achievements, ensuring manageable workloads, and maintaining open communication channels to address employee concerns.
  • Landmark Group

Store Manager – Operations

KOSKII
12.2023 - 11.2024
  • Manager and accountable for achieving sales and profit targets.
  • Achieve target productivity & actively seek ways to exceed targets. Comparing LFL growth & forecasting.
  • Drive operational excellence by timely monitoring reports to meet or exceed all financial objectives with regards to Store Budget and Manpower Contributions.
  • Motivating and inspiring Retail Teams to meet & exceed commercial goals & KPI’s & Build Brand equity.
  • Recommend Senior Management on commercial opportunities at Local Market level by analyzing Retail KPI’s & Retail Trend.
  • Ensure to maintaining the Hygiene standards and Premium Customer service always in Store.
  • Regularly auditing store administration to resolve issues. Competitor stores visits to check on their standards & Market trends.

Asst. Store Manager – Operations & Sales

R&B (APPAREL GROUP)
05.2022 - 12.2023
  • Manager and accountable for achieving sales and profit targets.
  • Provide leadership in the area of business development to optimum utilization of resources.
  • Work in conjunction with Planning and Merchandise team to maximize product opportunities for the local market.
  • Implement the VM standards/guideline in terms of Store Merchandising.
  • Motivating and inspiring retail teams to meet and exceed commercial goals & KPIs & build brand equity.
  • Verify adherence to the practice of SOP.
  • Providing Induction to new joiners about the value of the Brand and Company.

Department Manager

Reliance Trends (Reliance Retail Ltd)
09.2019 - 04.2022
  • Implementing high standard of customer focus in store.
  • Providing Complete Brand training for team to adding more value in store and for team as well.
  • Taking interviews of the staffs and negotiation.
  • Inventory Management.
  • Team briefing on daily basis to maintain operations excellence in store and to achieve the department wise target.
  • Store Hygiene to be maintain and entire store ambience should be proper to provide customers satisfaction.
  • Achieve target productivity & actively seek ways to exceed targets. Comparing LFL growth & Forecasting.
  • Implemented 'early morning shift' to improve the store productivity and set the basic standard on Retail Floor.

Team leader/Customer Service Executive

Central (Future Lifestyle Fashions Limited)
05.2017 - 08.2019

Vocational Trainee in SALES, MARKETING & HR

The Park Hotel

Education

M.sc - Hospitality Management

Madhurai Kamaraj University
01.2018

Skills

  • Financial analysis
  • Inventory management
  • Sales forecasting
  • Customer experience
  • Staff training
  • Retail operations

Professional Achievements

  • Acknowledged as A+ at the time of Appraisal in 2021 from Reliance Retail Limited.
  • Acknowledged as A
  • At the time of Appraisal in 2022 from Reliance Retail Limited.
  • Acknowledged as EXCEEDS EXPECTATIONS at the time of Appraisal in 2019 from Central (Future Lifestyle Fashions Limited).

Personal Information

Date of Birth: 10/08/95

Languages

  • English
  • Hindi
  • Bengali

Previous Assignments

  • KOSKII, Store Manager - Operations, 12/01/23, 11/30/24, Achieving sales and profit targets., Drive operational excellence., Motivating and inspiring Retail Teams., Analyzing Retail KPI’s & Retail Trend., Maintaining Hygiene standards.
  • R&B (APPAREL GROUP), Asst. Store Manager - Operations & Sales, 05/01/22, 12/31/23, Achieving sales and profit targets., Business development., Maximizing product opportunities., Implementing VM standards., Providing Induction to new joiners.
  • Reliance Trends (Reliance Retail Ltd), Department Manager, 09/01/19, 04/30/22, Implementing high standard of customer focus., Providing Complete Brand training., Inventory Management., Team briefing on daily basis., Achieving target productivity.
  • Central (Future Lifestyle Fashions Limited), Team Leader/Customer Service Executive, 05/01/17, 08/31/19
  • The Park Hotel, Vocational Trainee in Sales, Marketing & HR

Current Assignment

Max Fashion - Landmark Group, Store Manager, 11/01/25, Managing and driving the budget of a store., Regularly reviewing financial reports., Improving conversion rates and basket size., Implementing loyalty programs., Driving and improving NPS and response rates., Implementing a planogram based on the latest POG., Executing Outward process above 90%., Controlling shrinkage., Controlling attrition in store.

Timeline

Store Manager

Max Fashion
11.2025 - Current

Store Manager – Operations

KOSKII
12.2023 - 11.2024

Asst. Store Manager – Operations & Sales

R&B (APPAREL GROUP)
05.2022 - 12.2023

Department Manager

Reliance Trends (Reliance Retail Ltd)
09.2019 - 04.2022

Team leader/Customer Service Executive

Central (Future Lifestyle Fashions Limited)
05.2017 - 08.2019

Vocational Trainee in SALES, MARKETING & HR

The Park Hotel

M.sc - Hospitality Management

Madhurai Kamaraj University

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