Aindrila Mazumder

Project 3 : Language Operation Analyst (May 2023 –Present)

· Japanese Language Analyst:Provided language support and facilitated communication for Japanese clients ensuring clear and effective interactions between Japanese and non-Japanese stakeholders.

· Operational Execution:Monitored client servers and performed SLA-based tasks on a daily, weekly, and monthly basis in accordance with SOPs. Maintained daily check sheets to ensure the smooth operation of IT systems critical to the client’s business.

· Technical Proficiency:Leveraged various software tools, including AWS, AppDynamics, Cloud Plus, Step Server (Tera Term), Automatic Job Management System, WinSCP, and PFM Web Console, to effectively manage and optimize project-related tasks.

· Team Collaboration and Knowledge Transfer: Regularly conduct daily hurdle meetings with onsite Japanese team members, providing project updates and addressing operational challenges. Conducted knowledge transfer (KT) sessions for new team members, monitoring their progress and ensuring adherence to project standards.

Project 2: Billing Processing Analyst (Jun 2020- Apr 2023)

· Invoice Translation and Billing Management: Managed the translation and processing of invoices for various Japanese suppliers, ensuring accuracy and timeliness in payment processing. Consistently delivered high-quality work, often ahead of schedule, to meet client expectations.

· Accounts Payable Expertise in a Multilingual Environment: Utilized in-depth knowledge of accounts payable processes to manage and reconcile Japanese supplier invoices, ensuring accurate recording and timely processing, while effectively handling communication in Japanese.

· Bilingual Quality Assurance:Implemented stringent quality control measures to verify billing data, reducing discrepancies and enhancing the reliability of reports in both Japanese and English.

· Process Improvement in Multilingual Workflows: Identified and proposed process improvements in billing and reporting workflows, leading to increased efficiency and accuracy, particularly in managing bilingual documentation.

Project 1: Japanese Language Client-Facing Expert (Jul 2015-May 2020)

· Bilingual Financial Statement Analysis:Expertly analyzed and handled financial statements, including Balance Sheets, Cash Flow Statements, Income Statements, and Segment Reports, ensuring accuracy and compliance with financial standards in both Japanese and English contexts.

· SOP Translation and Updates:Translated and regularly updated Standard Operating Procedures (SOPs) for non-Japanese team members, facilitating cross-cultural understanding and ensuring consistent operational practices across diverse teams.

· Training and Cross-Training in Japanese Documentation: Conducted comprehensive training and cross-training sessions for team members on interpreting and managing Japanese documents, ensuring seamless knowledge transfer and preparedness within the team and across locations.

· Client Management in a Multilingual Setting: Served as the primary point of contact for Japanese clients, managing communications effectively and ensuring client needs were addressed with cultural sensitivity and linguistic accuracy.

· Japanese Communication Management:Skillfully managed and responded to emails from Japanese clients, maintaining high levels of client satisfaction through clear and effective communicatio

• Freelancing Japanese Translation and Interpreter