Summary
Overview
Work History
Education
Skills
Accomplishments
International Work Experience
Affiliations
Languages
Timeline
Generic
Aisha Fatima

Aisha Fatima

Hyderabad

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

18
18
years of professional experience

Work History

Manager I

Amazon
Hyderabad
11.2022 - 06.2023
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Assistant Manager

Deloitte
Hyderabad
07.2014 - 08.2021
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Managed collection efforts on past due accounts via phone calls, emails or letters.
  • Participated in process improvement initiatives related to billing practices or procedures.
  • Resolved invoice discrepancies by obtaining additional information from customers and vendors.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Performed credit checks on new customers prior to issuing invoices.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Created financial documents such as debit memos, credit memos, journal entries and accruals related to invoicing processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Held exit interviews and documented information discussed with employees.
  • Monitored employee engagement levels through surveys, interviews and feedback sessions.
  • Fostered an environment where teamwork was encouraged and collaboration was valued.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Conducted performance reviews to ensure team members were meeting expectations.
  • Organized regular team meetings to discuss progress, issues or changes in workflows.

Senior Process Associate

ADP
Hyderabad
11.2010 - 04.2012
  • Prepared end-of-period payroll tax returns.
  • Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes, and tax code information.
  • Researched and resolved employee payroll questions and issues via email, phone, and in person.
  • Actively participated in meetings focused on developing effective solutions for improving existing processes.
  • Kept informed on tax law changes that applied to payroll process.
  • Trained new staff members on proper use of company's payroll system.

Finance Executive

HSBC
Hyderabad
10.2006 - 01.2008
  • As part of HSBC's experience, I worked in HSBC Technology Services North America (HTSN) process, which deals with providing various systems, mainframes, servers, etc., to various businesses of HSBC within North America.
  • Prepare financial dashboards for the directors of each business to show them monthly full-time employee (FTE), controllable, and system expenses, and thereby compare the same with the previous month's details for their further analysis.
  • In continuation of this, I used to prepare monthly reports to show different businesses their monthly usage in volume and charge.

Bank Officer

ICICI
Hyderabad
10.2005 - 10.2006
  • Performed cash handling duties including counting currency, coins and checks.
  • Entered transactions into computer and issued customer receipts.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Responded and assisted customers with account inquiries and updates.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Developed strong relationships with customers to ensure repeat business.

Education

Bachelor of Commerce -

Osmania University
Hyderabad, TG
01.2005

Skills

  • Excel Proficiency
  • PowerPoint Proficiency
  • SAP Portal Management
  • SWIFT
  • S4Hana Proficiency
  • Efficient Tally Management
  • Finacle Account Management
  • Exceptional Client Support
  • Effective Communication
  • Analytical Problem-Solving
  • Emotional Awareness
  • Product Knowledge
  • Content writing
  • Talent Acquisition
  • Team leadership
  • Customer relationship management (CRM)
  • Key performance indicators
  • Time management
  • Innovation management
  • Recruiting and interviewing
  • Coaching and mentoring
  • Resource allocation
  • Conflict resolution
  • Employee onboarding
  • Performance management

Accomplishments

  • Resolved the work allocation issue using BOT services, which led to saving the team multiple hours of their productive time, collaborated with teams for the automation of the work allocation processes, and won recognition for the same
  • Collaborated with teams within the C2C (Contact to Cash) in the development of client creation for accounts receivable
  • Received numerous recognitions from managers at Deloitte Netherlands, and won team spot awards, and individual applause awards for consistent and quality contributions to the team
  • Won the Process Champion award at HSBC for two consecutive quarters
  • I won painting competitions and poetry-writing competitions at HSBC
  • Actively participated in all the group activities within the organization
  • Won the Top Gun Award at ADP for outstanding performance
  • Pace Level 1 certified

International Work Experience

  • I visited the Netherlands from Deloitte India for two weeks to offshore CPC processes (Client Project Controller = Key Client)
  • I was trained and made a single point of contact for high-revenue clients at Deloitte
  • Met with Assignment Managers and worked closely on their invoice billings and client requirements,
  • Specialized in streamlining processes
  • Worked on the error minimization tools, and created a checklist to enhance the quality of invoices

Affiliations

  • Interior design
  • Cooking
  • Traveling
  • Adventure Sports

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Elementary (A2)
A2

Timeline

Manager I

Amazon
11.2022 - 06.2023

Assistant Manager

Deloitte
07.2014 - 08.2021

Senior Process Associate

ADP
11.2010 - 04.2012

Finance Executive

HSBC
10.2006 - 01.2008

Bank Officer

ICICI
10.2005 - 10.2006

Bachelor of Commerce -

Osmania University

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Aisha Fatima