Aisha Feliciano
Gary
Summary
Management Trainee position sought with Enterprise to enhance skills in customer service, sales, operations, and leadership. Over 10 years of experience in customer service and operations, demonstrating strong communication and problem-solving abilities. Proven track record in building relationships with customers and community stakeholders. Committed to leveraging Enterprise’s training model to drive branch performance and advance into leadership roles.
Overview
13
13
years of professional experience
Work History
Home Based Case Manager
Infinity Counseling & Wellness
02.2021 - Current
- Manage a high-volume caseload with strong organization, prioritization, and deadline-based performance.
- Build rapport with clients and community partners, demonstrating transferable customer service and business development skills.
- Lead assessments, progress evaluations, and solution-focused planning to improve outcomes.
- Maintain detailed, accurate documentation aligned with performance standards and compliance requirements.
Nail Technician & Bartender
Self Employed Services
Gary
05.2020 - Current
- Delivered high-level customer service in hospitality and beauty environments.
- Enhanced client retention and satisfaction through personalized engagement and upselling services.
- Managed daily operations, including scheduling, financial tracking, and inventory control.
- Maintained consistent service excellence in fast-paced, customer-facing settings.
Career Transition Specialist/ Admissions Counselor
American Business Corporation
Merrillville
06.2018 - 05.2020
- Connected participants with career and educational opportunities through outreach and interviews.
- Facilitated onboarding processes, guiding individuals toward goal achievement.
- Motivated young adults to foster personal and professional growth, enhancing leadership and mentoring skills.
Client Advocate Supervisor
St. Jude House
03.2015 - 12.2017
- Supervised and trained staff while overseeing workflow, scheduling, and performance accountability.
- Led conflict resolution and coached staff to improve service delivery and outcomes.
- Collaborated with community partners to strengthen support services and organizational relationships.
- Ensured full compliance with operational standards and documentation requirements.
Eligibility Specialist
Xerox / CFA Staffing
01.2013 - 03.2015
- Delivered high-volume customer service while conducting interviews and eligibility screenings.
- Resolved customer concerns professionally while meeting accuracy and documentation metrics.
- Maintained compliance, record accuracy, and case tracking in fast-paced environments.
- Communicated complex information clearly to diverse individuals.
Education
B.S. - Human Services / Social Work
Calumet College of St. Joseph
Whiting, INA.S. - Human Services
Ivy Tech Community College
East Chicago, INSkills
- Customer service excellence
- Sales and relationship building
- Leadership and team support
- Operational process management
- Conflict resolution
- Time management
- Community engagement
- Training and staff development
Timeline
Home Based Case Manager
Infinity Counseling & Wellness
02.2021 - Current
Nail Technician & Bartender
Self Employed Services
05.2020 - Current
Career Transition Specialist/ Admissions Counselor
American Business Corporation
06.2018 - 05.2020
Client Advocate Supervisor
St. Jude House
03.2015 - 12.2017
Eligibility Specialist
Xerox / CFA Staffing
01.2013 - 03.2015
B.S. - Human Services / Social Work
Calumet College of St. Joseph
A.S. - Human Services
Ivy Tech Community College