Aisha Khan
Lucknow
Summary
Dynamic Escalation Specialist at Blinkit with a proven track record in customer service and complaint handling. Handled highly sensitive cases that required immediate action and often engaged in one-on-one discussions with clients to resolve complex concerns.
Expert in developing tailored action plans and fostering client relationships through empathy and effective communication. Skilled in database maintenance and quality assurance, ensuring customer satisfaction and data privacy in all interactions.
Customer Service Representative after that Escalation Expert, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
1
1
Certification
Work History
Escalation Specialist
Blinkit
Lucknow, India (Remote)
05.2025 - 08.2025
- Engaged with customers to clarify concerns, ensuring a thorough understanding before escalating issues as needed.
- Participated in training sessions to learn effective communication techniques for handling escalated cases professionally.
- Monitored ticketing systems for updates on escalated cases, facilitating efficient follow-ups with stakeholders.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
Education
Bachelor of Arts -
Cathedral School
Lucknow05-2015
Skills
- Database maintenance
- Reporting and documentation
- Customer service
- Microsoft office
- Data entry
- Quality assurance
- Inbound call management
- De-escalation techniques
- Complaint handling
- Client retention strategies
Certification
- NSS
Timeline
Escalation Specialist
Blinkit
05.2025 - 08.2025
Bachelor of Arts -
Cathedral School