Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aishwarya .

Greater Noida

Summary

As a Senior Data Analyst at Nile Technologies Pvt. Limited, I leverage my expertise in data analysis and project management to drive business growth and client satisfaction. With over 5 years of experience in the field, I have successfully led data migration projects for Genpact, ensuring smooth transitions and optimal performance. I also collaborate with cross-functional teams to enhance Salesforce applications and provide valuable insights that inform decision-making processes. My skills in data analysis, project management, and client relationship management have been honed through my previous role as a Customer Service Executive at iEnergizer, where I supported gaming application EA by providing exceptional customer service and managing attendance for the team. I am passionate about using data to solve complex problems and create value for organizations.

Overview

7
7
years of professional experience

Work History

Senior Data Analyst

Nile Technologies Pvt. Ltd
Noida
09.2019 - Current
  • Maintained accuracy of datasets by performing regular quality assurance checks.
  • Automated daily reporting processes with advanced Excel and SOQL scripting techniques.
  • Developed complex SQL and SOQL queries to analyze large datasets for trends and insights in Salesforce.
  • Successfully completed multiple Data update and migration activities from one application to another within Salesforce.
  • Supported the applications and maintained SLA on Servicenow.
  • Documented the tasks and prepared BRDs and RAs for various projects.

Customer Service Executive

IEnergizer
Noida
12.2017 - 09.2018
  • Supported sales team members to drive growth and development.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Associate of Science - MIS And Data Analyst Course

SLA Consultants
Noida
06-2019

B.E. - Electrical And Electronics Engineering

Mar Athanasius College of Engineering
Kothamangalam
07-2016

12th - PCMB

Kendriya Vidyalaya No. 2
Port Blair, Andaman And Nicobar Islands
05-2012

10th -

Kendriya Vidyalaya AFS
Tuglakabad, New Delhi
05-2010

Skills

  • Data analysis
  • SQL querying
  • Salesforce administration
  • Data visualization
  • Project management
  • Process improvement
  • Documentation skills
  • Problem solving
  • Adaptability and flexibility
  • KPI tracking
  • Financial data analysis
  • Excellent communication
  • Data and analytics
  • Time management abilities
  • Database management
  • Time management
  • Data integration

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Data Analyst

Nile Technologies Pvt. Ltd
09.2019 - Current

Customer Service Executive

IEnergizer
12.2017 - 09.2018

Associate of Science - MIS And Data Analyst Course

SLA Consultants

B.E. - Electrical And Electronics Engineering

Mar Athanasius College of Engineering

12th - PCMB

Kendriya Vidyalaya No. 2

10th -

Kendriya Vidyalaya AFS
Aishwarya .