Aishwarya Balachandran

Dynamic Service Delivery Operations leader with a proven track record in enhancing customer service at Sutherland Global Services, focusing on voice, chat, and email channels. Recognized for consistently improving customer satisfaction through innovative problem-solving and meticulous attention to detail. Highly skilled in CRM and interpersonal communication, repeatedly surpassing key performance indicators while fostering team collaboration. Committed to leveraging extensive project management expertise to drive operational efficiency in future roles.

• District Level CHampionship in Classical Dance competition in 2018.
• Awarded for the best club Secretary of Rotaract club of Cochin East for the Rotaract year 2019-20
• Awarded for the most pro active club president in kerala region under Rotaract District 3201 for the year 2020-21
• Elected as the Council member for Rotaract District 3201 for the position of District Priority projects in the Rotaract year 2021-22
• Certificate Awarded for Outstanding commitment in delivering services as part of the covid relief activities during the Covid-19 pandemic 2020-21.
• special recognition award from Rotary international for organising and supporting covid vaccination camps in and around the rural areas in cochin

As a professional with a diverse background, I bring a well-rounded approach to both my work and personal life. I successfully balance multiple responsibilities, demonstrating my ability to prioritize tasks, manage time, and maintain focus in different areas such as :

Personal Development: I am committed to personal growth through continuous learning, . This has enriched my professional expertise and helped me stay current with industry trends.

Community Involvement: I actively engage in volunteer organization named rotaract club, which not only gives back to the community but also nurtures my interpersonal skills and cultural awareness and leadership skills.

Work-Life Balance: I prioritize work-life balance by engaging in hobbies such as classical dance, baking, travelling, playing badminton, swimming which helps me recharge and stay motivated. These activities also enhance my creativity, problem-solving, and ability to approach challenges with a fresh perspective.

By maintaining a balance between work, personal growth, and social involvement, I am able to approach tasks with a well-rounded, thoughtful perspective that benefits both my career and personal life.