Aishwarya Rajasekaran

Customer Support professional with 5 years of experience (3 years in SaaS), now transitioning into Business Analysis. Skilled in SQL, Power BI, and process optimization, with a strong ability to analyze data, identify inefficiencies, and enhance user experience through workflow improvements. Quick learner with a passion for data-driven decision-making and problem-solving.

• Optimized Customer Retention – Improved customer satisfaction to 90% and increased client retention by 15% at Zomentum by analyzing customer interactions and implementing data-driven workflow improvements.
• Boosted Operational Efficiency – Led a 30% improvement in first-contact resolution at Klenty by identifying knowledge gaps, refining help modules, and mentoring junior team members to enhance team proficiency by 25%.
• Increased Revenue Through Upselling – Successfully executed 100+ upsell transactions, generating $50,000 in additional revenue at Sutherland while maintaining a 95% customer retention rate through targeted customer engagement strategies.