Aishwarya Chavan
Hyderabad
Summary
Transportation and operations professional with experience at Amazon Development Centre and Yamaha Motors, specializing in supply chain coordination, logistics execution, and quality assurance. Strong analytical and problem-solving skills with hands-on experience in data-driven process improvement, defect analysis, and cross-functional collaboration. Growth-oriented and adaptable, seeking to contribute to operational excellence while expanding technical expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Amazon Development Centre Pvt Ltd. Hyderabad, India
Hyderabad
05.2024 - Current
- Optimized supply chain operations, enhancing route efficiency and delivery performance.
- Planned and coordinated transportation schedules, ensuring on-time delivery of goods.
- Proactively resolved transportation disruptions, mitigating delays and scheduling conflicts.
- Utilized data visualization tools such as Power BI and Excel to generate reports, analyses trends and generate actionable reports.
- Identified process improvement opportunities in transportation network, implementing corrective actions.
- Ensured safe and timely movement of containers from IXDs to Fulfillment Centers.
- Collaborated with stakeholders to address challenges during container transit.
- Executed rail shipments by optimizing schedules and routes for on-time delivery.
Virtual CS Associate
Amazon Development Centre Pvt Ltd. Hyderabad, India
hyderabad
06.2023 - 12.2023
- Handled customer interactions via phone, chat, and email, resolving inquiries related to Amazon products, services, payments, returns, and order deliveries.
- Provided comprehensive support for Amazon Devices, troubleshooting and resolving technical, account, and service-related issues.
- Assisted customers with questions regarding order status, shipping timelines, missing packages, and delivery exceptions.
- Resolved delivery-related issues by coordinating solutions for both customers and Amazon delivery drivers, ensuring successful and timely order completion.
- Educated customers on product features, device functionality, and available service options to enhance the overall customer experience.
- Maintained up-to-date knowledge of company products, services, policies, and operational procedures.
- Investigated and resolved customer complaints related to product performance, delivery concerns, and service quality.
- Responded to customer emails and phone calls promptly, professionally, and with a customer-first approach.
Operator Trainee
Yamaha Electronic Motors
Chennai
09.2022 - 01.2023
- Collected, analyzed, and documented quality data to monitor product performance and defects.
- Assisted in root cause analysis and Failure Mode and Effects Analysis to support corrective actions.
- Participated in internal and supplier quality audits to ensure compliance with regulations and standards.
- Performed detailed inspections to identify defects and non-conformities in manufacturing processes.
- Evaluated quality data to pinpoint inefficiencies and areas for continuous improvement.
- Managed multiple inspection tasks while prioritizing quality checks and maintaining documentation.
Education
Bachelor of Engineering - Automobile Engineering
MVSR Engineering College (Osmania University)
Hyderabad, India06-2022
Diploma - Automobile Engineering
Government Polytechnic College
Hyderabad, India05-2019
SSC (10th Standard) - General Studies
B.R.R. Girls High School
Hyderabad, India05-2016
Skills
Operations & Analytics:
- Supply chain optimization
- Freight and logistics management
- Inventory control and planning
- Operational data analysis
- Strategic route optimization
- Process improvement
- Stakeholder collaboration
- Cross-functional teamwork
- Data management
- Quality assurance
Tools:
- Amazon oriented tools (FMC, TNT, SSP, YMS, etc)
- Data visualization tools (Power BI & Tableau)
- MySQL
- MS Excel
- MS Outlook
Professional Skills:
- Analytical thinking
- Attention to detail
- Customer relationship management
- Problem solving
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Marathi
Native
Native
Certification
1. Design and Analysis of Electric Bike with Composite Frame (09/2021-2022)
• This is my major project where we designed an electric bike frame using different composite materials and analyzed the
designed frame with static and dynamic conditions. Post analysis comparing the results with the present available market
designs. We used SolidWorks to design the frame and ABAQUS tool to analyze the frame.
• Got to learn about designing and analyzing the frame under different conditions. Also, how to gather and compare the
information required to complete a project.
2. Quad Bike Design Challenge (2020)
• With a team of 25 members, designed the bike using SolidWorks and then analysed, and manufactured the Quad bike which is an ATV. Successfully participated and secured AIR-4TH in the competition of QBDC season-5.
3. Summer Internship on Vehicle Dynamics Course, AMZ Automotives (06/2020-07/2020)
• I acquired sufficient knowledge of the design and analysis of a vehicle body and enhanced a detailed overview of the design and analysis of the vehicle.
4. Maruti Suzuki service station, Mithra Agency (11/2018-05/2019)
• Completed 6 months of training as a part of my Diploma last semester Internship. Trained as a service advisor, body shop advisor, on the floor, inventory management, and customer service.
• This is my major project where we designed an electric bike frame using different composite materials and analyzed the
designed frame with static and dynamic conditions. Post analysis comparing the results with the present available market
designs. We used SolidWorks to design the frame and ABAQUS tool to analyze the frame.
• Got to learn about designing and analyzing the frame under different conditions. Also, how to gather and compare the
information required to complete a project.
2. Quad Bike Design Challenge (2020)
• With a team of 25 members, designed the bike using SolidWorks and then analysed, and manufactured the Quad bike which is an ATV. Successfully participated and secured AIR-4TH in the competition of QBDC season-5.
3. Summer Internship on Vehicle Dynamics Course, AMZ Automotives (06/2020-07/2020)
• I acquired sufficient knowledge of the design and analysis of a vehicle body and enhanced a detailed overview of the design and analysis of the vehicle.
4. Maruti Suzuki service station, Mithra Agency (11/2018-05/2019)
• Completed 6 months of training as a part of my Diploma last semester Internship. Trained as a service advisor, body shop advisor, on the floor, inventory management, and customer service.
Accomplishments
1. Quad Bike Design Challenge by FMAE (09/2019 - 02/2020) - Hyderabad
• Achieved AIR 4 in QBDC organized by FMAE where I was a part of Braking and Business model team.
2.. NCC certificate
• Achieved ‘B & C’ Certificate
3. Training Certificate from Maruti Suzuki service station
• Achieved training completion certificate of 6months where we worked in a service station to learn about automobiles and their servicing process.
• Achieved AIR 4 in QBDC organized by FMAE where I was a part of Braking and Business model team.
2.. NCC certificate
• Achieved ‘B & C’ Certificate
3. Training Certificate from Maruti Suzuki service station
• Achieved training completion certificate of 6months where we worked in a service station to learn about automobiles and their servicing process.
Affiliations
Drawing
Timeline
Transportation Specialist
Amazon Development Centre Pvt Ltd. Hyderabad, India
05.2024 - Current
Virtual CS Associate
Amazon Development Centre Pvt Ltd. Hyderabad, India
06.2023 - 12.2023
Operator Trainee
Yamaha Electronic Motors
09.2022 - 01.2023
Bachelor of Engineering - Automobile Engineering
MVSR Engineering College (Osmania University)
Diploma - Automobile Engineering
Government Polytechnic College
SSC (10th Standard) - General Studies
B.R.R. Girls High School