Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Projects
Accomplishments
Disclaimer
Timeline
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AISHWARYA D

Bengaluru,

Summary

Motivated and detail-oriented MCA graduate with 1.8 years of experience as Associate – Service Delivery in insurance domain. Specializing in insurance process support and client operations. Skilled in managing high-volume tasks with accuracy and efficiency, ensuring consistent service excellence. Seeking to leverage technical and domain skills in challenging role within IT services, insurance operations, or business support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Associate

ReSource Pro
Bengaluru
05.2023 - 12.2024
  • Delivered back-end operational support for U.S.-based insurance clients, focusing on policy servicing, data processing, and documentation management.
  • Handled critical insurance back-office tasks such as specialty loss runs and subjectivities, ensuring accuracy and adherence to client requirements.
  • Maintained and updated accurate documentation in compliance with internal quality standards and external client expectations.
  • Managed daily workflow by monitoring and organizing task queue, prioritizing activities to meet SLA and turnaround times.
  • Performed quality audits of team deliverables, identifying errors, providing constructive feedback, and ensuring high standards of service delivery.
  • Provided troubleshooting support to resolve process-related issues and improve operational efficiency.
  • Communicated professionally with clients via email, sending clarifications, raising queries, and ensuring smooth coordination for task completion.
  • Actively participated in daily huddles, training sessions, and performance reviews to maintain up-to-date knowledge of processes and client expectations.

Education

Master of Computer Applications -

Shree Devi Institute of Technology
Mangalore, Karnataka
07.2022

Bachelor of Computer Applications -

Vidhyaashram First Grade College
Mysore, Karnataka
10-2020

Skills

  • Problem-solving skills
  • Time management
  • Decision-making
  • Adaptability and flexibility
  • Responsibility
  • Leadership
  • Team training
  • Quality auditing
  • Troubleshooting support

Certification

MERN Stack Certification, Jspiders

  • Java
  • HTML
  • CSS
  • Java Script
  • Node JS

Languages

  • Kannada
  • English
  • Hindi

Hobbies and Interests

  • Listening to Music
  • Reading Books
  • Travelling

Projects

  • APMC marketing system
  • Vehicle Number Plate Recognition System

Accomplishments

SPARK Award, ReSource Pro

  • Honored for dedication and contributions to company's success.

Disclaimer

All information provided above is affirmed to be accurate and complete to  best of knowledge and belief.

Timeline

Client Associate

ReSource Pro
05.2023 - 12.2024

Master of Computer Applications -

Shree Devi Institute of Technology

Bachelor of Computer Applications -

Vidhyaashram First Grade College

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AISHWARYA D