Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Aishwarya Deo

Aishwarya Deo

Guest Services Agent
Bhubaneshwar

Summary

Enhance team performance & maximize guests satisfaction by strategically managing guests complaints/requirements & implementing process improvements. Exhibit excellent personal qualities: such as - pleasant appearance. a well spoken manner, an ability to work as a member of team & a strong guests orientation. Excellent interpersonal & written communication skills along with a professional attitude & confidence to meet challenges in Hospitality sectors.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Guest Service Representative

Viking Cruises
09.2022 - Current
  • Resolved guest complaints diplomatically & in timely manner to keep guest positive experience intact and high customer satisfaction
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed 900+ Guest Embarkation/Disembarkation and Feedback logging as well as taking action if necessary
  • Managed Financial Settlements for Guest Accounts with different currencies

GUEST RELATION AGENT

Doubletree Suites by HILTON
11.2021 - 08.2022
  • Spearheading various operations as per the department's standard operating procedures including coordinating with Front desk team
  • Closely monitoring all aspects of service management involving ambiance management, and so on
  • Eye for detail around the lobby
  • Ensuring maximum Guest satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource
  • Abiding policies & procedures in the operating systems to achieve greater Guest Service
  • Taking guest feedbacks
  • Closely work with FO personnel and other supportive departments like housekeeping, event management, sales & marketing team with the guidance of my immediate Executives/Supervisor
  • Managing shift accordingly

GUEST RELATION ASSOCIATE

Mahindra Holidays
04.2021 - 10.2021
  • Enhance team performance & maximize guests satisfaction by strategically managing guests complaints/requirements & implementing process improvements
  • Exhibit excellent personal qualities: such as - pleasant appearance, a well spoken manner, an ability to work as a member of team & a strong guests orientation
  • Excellent interpersonal & written communication skills along with a professional attitude & confidence to meet challenges in Hospitality sectors

TRAINEE GUEST RELATION EXECUTIVE

Mayfair Hotels & Resorts Ltd
12.2019 - 01.2021

INTERNSHIP

The HHI (Hotel Hindusthan International)
04.2019 - 12.2019

Education

DIPLOMA IN CATERING TOURISM - SPECIALIZATION: FRONT OFFICE

DHMI (under BHARATHIAR UNIVERSITY)
Kolkata

BACHELOR OF ENGINEERING/TECHNOLOGY - CIVIL ENGINEERING

KIIT UNIVERSITY
Bhubaneshwar, Odisha
05.2014 - 4 2018

Skills

MXP Software (Marine Exchange)

Certification

Online Certification Course (3 months), Udemy, 07/01/20

Personal Information

  • Passport Number: S0050443
  • Date of Birth: 12/25/97
  • Marital Status: Single

Timeline

Guest Service Representative

Viking Cruises
09.2022 - Current

GUEST RELATION AGENT

Doubletree Suites by HILTON
11.2021 - 08.2022

GUEST RELATION ASSOCIATE

Mahindra Holidays
04.2021 - 10.2021

TRAINEE GUEST RELATION EXECUTIVE

Mayfair Hotels & Resorts Ltd
12.2019 - 01.2021

INTERNSHIP

The HHI (Hotel Hindusthan International)
04.2019 - 12.2019

BACHELOR OF ENGINEERING/TECHNOLOGY - CIVIL ENGINEERING

KIIT UNIVERSITY
05.2014 - 4 2018

DIPLOMA IN CATERING TOURISM - SPECIALIZATION: FRONT OFFICE

DHMI (under BHARATHIAR UNIVERSITY)

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Aishwarya DeoGuest Services Agent