Aishwarya Deo
Guest Services Agent
Bhubaneshwar
Summary
Enhance team performance & maximize guests satisfaction by strategically managing guests complaints/requirements & implementing process improvements. Exhibit excellent personal qualities: such as - pleasant appearance. a well spoken manner, an ability to work as a member of team & a strong guests orientation. Excellent interpersonal & written communication skills along with a professional attitude & confidence to meet challenges in Hospitality sectors.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Guest Service Representative
Viking Cruises
09.2022 - Current
- Resolved guest complaints diplomatically & in timely manner to keep guest positive experience intact and high customer satisfaction
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed 900+ Guest Embarkation/Disembarkation and Feedback logging as well as taking action if necessary
- Managed Financial Settlements for Guest Accounts with different currencies
GUEST RELATION AGENT
Doubletree Suites by HILTON
11.2021 - 08.2022
- Spearheading various operations as per the department's standard operating procedures including coordinating with Front desk team
- Closely monitoring all aspects of service management involving ambiance management, and so on
- Eye for detail around the lobby
- Ensuring maximum Guest satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource
- Abiding policies & procedures in the operating systems to achieve greater Guest Service
- Taking guest feedbacks
- Closely work with FO personnel and other supportive departments like housekeeping, event management, sales & marketing team with the guidance of my immediate Executives/Supervisor
- Managing shift accordingly
GUEST RELATION ASSOCIATE
Mahindra Holidays
04.2021 - 10.2021
- Enhance team performance & maximize guests satisfaction by strategically managing guests complaints/requirements & implementing process improvements
- Exhibit excellent personal qualities: such as - pleasant appearance, a well spoken manner, an ability to work as a member of team & a strong guests orientation
- Excellent interpersonal & written communication skills along with a professional attitude & confidence to meet challenges in Hospitality sectors
TRAINEE GUEST RELATION EXECUTIVE
Mayfair Hotels & Resorts Ltd
12.2019 - 01.2021
INTERNSHIP
The HHI (Hotel Hindusthan International)
04.2019 - 12.2019
Education
DIPLOMA IN CATERING TOURISM - SPECIALIZATION: FRONT OFFICE
DHMI (under BHARATHIAR UNIVERSITY)
KolkataBACHELOR OF ENGINEERING/TECHNOLOGY - CIVIL ENGINEERING
KIIT UNIVERSITY
Bhubaneshwar, Odisha 05.2014 - 4 2018
Skills
MXP Software (Marine Exchange)
PMS (IDS, SAP, ONQ)
Microsoft (Excel,Word,Powerpoint)
Guests' Complaints Handling
Leadership
Relationship Building
Guests Data History
Guest Services
Front Office Operation
Guest Service
Team Management
Certification
Online Certification Course (3 months), Udemy, 07/01/20
Personal Information
- Passport Number: S0050443
- Date of Birth: 12/25/97
- Marital Status: Single
Timeline
Guest Service Representative
Viking Cruises
09.2022 - Current
GUEST RELATION AGENT
Doubletree Suites by HILTON
11.2021 - 08.2022
GUEST RELATION ASSOCIATE
Mahindra Holidays
04.2021 - 10.2021
TRAINEE GUEST RELATION EXECUTIVE
Mayfair Hotels & Resorts Ltd
12.2019 - 01.2021
INTERNSHIP
The HHI (Hotel Hindusthan International)
04.2019 - 12.2019
BACHELOR OF ENGINEERING/TECHNOLOGY - CIVIL ENGINEERING
KIIT UNIVERSITY
05.2014 - 4 2018
DIPLOMA IN CATERING TOURISM - SPECIALIZATION: FRONT OFFICE
DHMI (under BHARATHIAR UNIVERSITY)