Aishwarya Dhage
Thane
Summary
Documentation manager with strong background creating and managing documents. Successful at delivering superior results when preparing documents and maintaining confidentiality. Team player with talent for cohesively collaborating with others. Results-oriented with focus on producing quality work and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Documentation Officer
CMA CGM GBS INDIA
Mumbai
07.2023 - Current
- Ensured timely receipt of Shipping Instructions by sending regular reminders to customers.
- Successfully managed the coordination process for Bill of Lading by working closely with different departments and clients.
- Provided daily Gen contact missing report to agency for outstanding bookings.
- Maintained compliance with shipping instructions, country regulations, and customs requirements at port of discharge while preparing bills.
- Monitored bill manifesting process to ensure accuracy and promptness of delivery.
- Conducted audits on bills of lading based on agent's manifest.
- Oversaw corrections and amendments as per customer requests while adhering to specified country regulations.
- Enhanced workflow efficiency by deciphering and assigning received emails to suitable queues.
- Collaborated with the filing department to ensure timely customs filing clearance.
Customer Service Executive
Eureka
Mumbai
09.2022 - 05.2023
- Identified opportunities for process improvement within the customer service department.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Ensured that all customer queries were handled quickly and professionally.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
B.com -
Mumbai University
Mumbai03-2021
HSC -
Maharashtra State Board
Mumbai03-2018
SSC -
Maharashtra State Board
Mumbai 03-2016
Skills
- Records Management
- Proofreading abilities
- Document Management
- Training abilities
- Research proficiency
- Version control
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Documentation Officer
CMA CGM GBS INDIA
07.2023 - Current
Customer Service Executive
Eureka
09.2022 - 05.2023
B.com -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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