AISHWARYA DIWAN
Pune
Summary
Resourceful Senior Associate known for high productivity and efficient task completion. Possess specialized skills in project management, financial analysis, and client relationship building. Excel in time management, teamwork, and adaptive thinking which significantly contribute to achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Associate
Capgemini India
Noida
02.2021 - 09.2024
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Senior Customer Service Associate
Amazon Development Centre
Pune
07.2018 - 03.2020
- Handled e-mails queries and trained skills supported by Amazon
- Responded appropriately to customer Technical questions via emails
- Identified gaps in a customer's records & collected information to fill them in the gaps
- Assisted customers in deciding about a product or service to buy
- Maintained and updated customer database
- Kept accurate records of discussions or correspondence with customers
- Administered new client accounts, maintained customer accounts, managed changes to existing accounts, and filled documents and other paperwork.
Education
B.E. (IT) -
Pune Institute of Computer Technology, Pune University
Pune01.2018
Diploma in Computer Engineering -
Nagpur, Government Poytechnic
Nagpur01.2015
Skills
- Data/Gaps Analysis
- Client Relations
- Project Execution/Support
- Reporting and Documentation
- Database Maintenance/Mgmt
- Performance monitoring
- Training and mentoring
- Data Entry
- Issue Resolution
- Cross-Functional Teamwork
- New Hire Training
- Team Supervision
- Team Leadership
- Data Analytics
- Customer Relationship Management (CRM)
- MS Office
Personal Information
Date of Birth: 11/01/95
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Certified for Linux Salesforce Workshop at college level Partaken in National Level PICT College Technical event 'INC' Participated in cultural dance in annual college gatherings Successfully completed one year 'Learn and Earn Sppu Scheme'
Accomplishments
- Promotion in Apr-2023 to senior Associate within a year of joining for best performance.
Timeline
Senior Associate
Capgemini India
02.2021 - 09.2024
Senior Customer Service Associate
Amazon Development Centre
07.2018 - 03.2020
B.E. (IT) -
Pune Institute of Computer Technology, Pune University
Diploma in Computer Engineering -
Nagpur, Government Poytechnic
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