Aishwarya Gopalakrishnan

• As an engineering manager led a team of 8 engineers overseeing end to end software development , technical design and product delivery.
• Developed AI agent to address Veracode security vulnerabilities by upgrading JAR dependencies and base images across SOA microservices and automatically creating pull requests for remediation with 85% accuracy and 90% proficiency.
• Developed AI chatbot using retrieval-augmented generation (RAG) trained on historical customer issues and troubleshooting documentation to address recurring customer problems.Around 35% of isses were solved by the bot.
• Led diagnostics and remediation initiative, expanding LogicMonitor core monitoring offering with diagnosis and remediation capabilities.
• Implemented initiatives to enhance product scalability and reliability, improving operational efficiency.Performance and scalability improved by 16.3%.

• Designed and deployed the Data Publisher pipeline to stream core metrics directly to Apache Kafka topics and HTTP endpoints.
• Led Performance, Scalability, and Reliability (PSR) initiatives, improving collector performance and enabling scaling across Nano to 2XL collector sizes.
• Implemented Payload Locking, a security mechanism using AWS Key Management Service (KMS).
• Developed sensitive-property encryption and decryption mechanisms to strengthen data security.
• Supported migration of core system services to user services, improving service execution and deployment flexibility.
• Contributed to collector scalability and platform reliability through performance optimization and platform engineering initiatives.

• Owned development and delivery of key monitoring capabilities, including log monitoring for syslog and Windows Event data and Kubernetes monitoring.
• Worked on payload locking using AWS KMS and added sensitive-property encryption and decryption logic.
• Helped streamline release cycles and added forced-upgrade controls to improve deployment consistency.
• Enabled systemd service installation across Linux distributions.
• Supported migration of core system services to user services.
• Improved collector performance and scalability through PSR initiatives.
• Added Docker installation support for LogicMonitor collectors.

• Helped manage global technical shift of core monitoring components from China to India.
• Supported Windows and Linux monitoring features plus deployment workflows.
• Updated installation packages for Linux runs without root access and Windows runs without administrator access.
• Assisted with installation security, deployment consistency, and monitoring platform maintenance.

• Developed backend functionality for backup and restore of physical and virtual machines to local storage or Vembu Cloud, including VMware and Hyper-V.
• Worked with sockets to exchange data with clients during backup and restore operations.
• Applied compression and encryption techniques to maintain data security and integrity.
• Implemented multithreaded backup, restore, and cloud-storage operations.
• Used Spring for dependency injection and Hibernate for database operations.
• Developed complex PostgreSQL queries to store backup metadata and support efficient recovery.
• Used the CCCC tool to test and maintain low code-complexity metrics.

Supported backend development using Java and Servlets to connect user interface requests.

• Added Spring dependency injection and Hibernate database operations.
• Built multithreaded email processing to turn customer emails into support tickets.
• Integrated AWS S3 storage and Solr search features.
• SaaS Backup – Cloud-to-Cloud Backup.

Built REST APIs for cloud data retrieval and restore.

• Used goroutines and channels to manage concurrent tasks efficiently.
• Created PostgreSQL queries for metadata storage to support fast data recovery.
• Used goroutines and channels to handle concurrent operations efficiently.
• Developed PostgreSQL queries for metadata storage to support rapid data recovery.