A I S H W A R Y A G U N U P U R U
Arlington Heights
Summary
To seek a challenging position in a professional organization where I can enhance skills and utilize them for the growth of the organization.
Overview
7
7
years of professional experience
Work History
Learning and Development Specialist
OSBI
08.2023 - Current
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Develop and deliver orientation programs and onboarding sessions for new hires.
- Provide comprehensive inductions to familiarize new employees with OSBI Bank's culture, policies, and procedures.
Conduct training sessions to enhance communication skills across all levels of the organization. - Focus on effective communication techniques for client interactions, team collaboration, and leadership.
- Organize training sessions on cybersecurity awareness and vulnerability management.
- Educate employees on best practices for data protection and fraud prevention in banking operations.
- Respond to immediate training needs through ad hoc sessions based on emerging organizational requirements.
- Facilitate workshops on emerging trends, technologies, or issues affecting the banking industry.
- Analyze training data to evaluate the effectiveness of learning programs and initiatives.
- Prepare reports and presentations to communicate training outcomes and ROI to management.
- Collaborate with HR business partners, department heads, and external trainers to align training initiatives with business objectives.
- Build strong relationships with stakeholders to support the overall L&D strategy of OSBI Bank.
- Conduct assessments to identify skill gaps and training needs across departments.Utilize feedback from performance evaluations and surveys to pinpoint learning requirements.
- Design and create comprehensive training programs aligned with OSBI Bank's strategic objectives.
- Develop learning objectives, content outlines, and training materials such as presentations and e-learning modules.
Facilitate engaging training sessions in various formats (e.g., in-person, virtual) to cater to different learning styles.
Ensure effective delivery methods that enhance knowledge retention and application. - Implement performance improvement initiatives integrating training interventions.
Senior Trainer
Cognizant
09.2022 - 08.2023
- Handling New Hire On boarding.Delivered dynamic training sessions (communication, soft skills, process training, refresher training, etc.) to a diverse learning audience
- Facilitated the Leadership Training
- Identified and assessed training needs to determine gaps for further improvement on training
- Managing knowledge transfer, material development, documentation and training delivery
- Created, refined and delivered new hire process training material and program
- Collaborated with quality team and management across sites to identify operational deficiencies and develop solution oriented, measurable training to better increase product knowledge and capabilities
- Developed and delivered process overview classroom training, which was extremely helpful during the process transition
- Conducted On the job training and periodical evaluation to ensure continuous improvement for new hires, which helped them transition smoothly into the process with decreased error probability
- Performed internal auditing as part of the training program
- AGHands on experience in facilitating virtual training for Manila Site.
Trainer
TechMahindra
09.2020 - 08.2022
- Developed long-term training strategies for new and existing employees across multiple departments
- Reduced process gaps by effectively training new hires on best practices and protocols
- Created successful training courses based on evaluation of training needs
- Documented participant attendance, engagement and progress
- Completed frequent assessments of training materials, structure and success rates in order to enhance the training
- Kept training data and documentation secure for full compliance
- Engaged employees in new learning and development schemes
- Met individual needs through attentive, student-centred training approaches
- Set up and maintained virtual training portals, enabling accessible resources
- Mentored learners to build subject confidence and competence
- Monitored industry changes and adapted training to reflect trends and updates
- Delivered training programmes within allocated timeframes
- Maintained learning caseloads across multiple training projects
- Assessed trainees progress to respond to additional support needs.
Customer Service Officer
Indigo Airlines
02.2017 - 03.2018
- Greeting and welcoming passengers, and responding to questions
- Checking in baggage
- Making reservations
- Selling airline tickets
- Assisting disabled passengers and those with small children
- Providing information to passengers
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Education
MBA, HR -
ST Xavier PG College
B.com -
CMS Degree College
PG Diploma -
Frankfinn Institute of Air Hostess
Intermediate -
Sri Medha Junior College
Bhashyam Public School -
Skills
- Developed and delivered training programs for new hires and existing employees
- Conducted needs assessments to identify training needs
- Worked with management to develop training programs that aligned with company goals
- Coordinated training sessions and workshops
- Evaluated the effectiveness of training programs and made recommendations for improvement
- Hands-on experience in voice support with excellent customer handling skills
Languages
English, Fluent
Telugu, Native
Hindi, Fluent
Timeline
Learning and Development Specialist
OSBI
08.2023 - Current
Senior Trainer
Cognizant
09.2022 - 08.2023
Trainer
TechMahindra
09.2020 - 08.2022
Customer Service Officer
Indigo Airlines
02.2017 - 03.2018
MBA, HR -
ST Xavier PG College
B.com -
CMS Degree College
PG Diploma -
Frankfinn Institute of Air Hostess
Intermediate -
Sri Medha Junior College
Bhashyam Public School -
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