Aishwarya Jamwal
Pune
Summary
Seasoned Compliance Executive with solid background in regulatory compliance, risk management, and policy development. Proven ability to ensure corporate adherence to legal standards and in-house policies while maintaining high-levels of integrity and accuracy. Notable for improving operational efficiency through strategic planning and implementation of adequate control measures.
Overview
9
9
years of professional experience
Work History
Compliance Executive
Credence Global Solution
Pune
06.2024 - Current
- Investigated customer complaints and prepared detailed reports for internal and regulatory purposes.
- Resolved complaints from regulatory bodies, including Consumer Financial Protection Bureau (CFPB) and Better Business Bureau (BBB).
- Coordinated with legal and compliance teams to efficiently close high-risk cases.
- Maintained audit trails and supporting documentation for all regulatory inquiries.
- Conducted audits to ensure compliance with internal and external requirements.
- Assisted in preparing compliance status reports for regulatory agencies.
- Facilitated communication between management and staff regarding compliance issues.
Debt Collector
Credence Global Solution
Pune
08.2018 - 05.2024
- Managed inbound and outbound calls for debt collection purposes.
- Tracked and managed a portfolio of delinquent accounts, ensuring timely follow-up and status updates.
- Negotiated payment plans with debtors, increasing recoveries, and reducing outstanding balances.
- Resolved disputes and discrepancies, building rapport to avoid escalations.
- Escalated non-cooperative accounts for legal action in compliance with regulatory standards.
- Maintained accurate database records, and flagged high-risk accounts for management review.
Customer Support Analyst
Conneqt Business Solutions Limited (TBSS)
Chandigarh
10.2017 - 07.2018
- Contacted defaulters via phone and email to explain dues, and negotiate settlement options.
- Designed realistic repayment plans, and monitored compliance to prevent defaults.
- Collaborated with legal and finance teams to escalate unresolved cases swiftly.
- Assessed customer feedback to recognize trends and propose improvements.
Customer Support Analyst
AEGIS
Pune
10.2016 - 07.2017
- Receive and handle incoming service requests, ensuring adherence to established procedures, and proper prioritization.
- Diagnose and resolve user-reported issues, leveraging system databases and experience to deliver efficient solutions, or escalate complex cases.
- Document and track all incidents from initiation to resolution, maintaining accurate records, and serving as the primary support contact.
Education
B.tech - Electronics & Communication Engineering
Punjab Technical University
Chandigarh03-2016
Skills
- Customer relationship management
- Compliance monitoring
- Data analysis and interpretation
- Microsoft Excel (pivot tables, VLOOKUP)
- Problem solving
Affiliations
- REP certified (Resident Expert Programme)
Timeline
Compliance Executive
Credence Global Solution
06.2024 - Current
Debt Collector
Credence Global Solution
08.2018 - 05.2024
Customer Support Analyst
Conneqt Business Solutions Limited (TBSS)
10.2017 - 07.2018
Customer Support Analyst
AEGIS
10.2016 - 07.2017
B.tech - Electronics & Communication Engineering
Punjab Technical University
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