Aishwarya K
Technical Support Specialist
Bengaluru
Summary
Developed critical thinking and technical problem-solving skills in fast-paced IT environment.Demonstrates strong analytical abilities and talent for system optimization and troubleshooting. Committed to leveraging transferable skills to drive success in diverse and dynamic settings. Pragmatic and results orientated, with a focus on bottom line results. Want to develop my career in a fast-moving environment and is currently looking for a suitable position with a company that values passion, positivity, integrity, and hard work.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Senior Technical Specialist
IBM
01.2024 - Current
- Analyzing requirements and produce specification documents
- Improved systems with addition of new features
- Boosted customer satisfaction by addressing complex technical issues in a timely manner.
- Mentored junior team members, providing guidance on best practices and industry standards.
- Provided 2nd and 3rd level technical support and troubleshooting to internal clients.
- Ability to interact with people and able to adjust communication style based on individual needs.
- Hands on experience on Intune and JAMF active directory
- Actively managing ticket queue and keeping customer appraised of progress
- Assign incidents and requests to the correct support group
- Act as a single point of contact on incidents
- Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction survey
Technical Specialist Professional
IBM
06.2021 - 12.2023
- Handling all the inbound calls, chats and direct user queries in service desk.
- Diagnose and quickly resolve a wide range of Windows, Linux and MAC queries
- Hands on experience on ticketing tool like SNOW
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Reduced downtime by proactively identifying potential problems and implementing corrective measures.
- Troubleshoot various technical issues, network issues, password resets, etc
- Basic knowledge on LAN and WAN connectivity issues.
- Proficient in using Microsoft Office suite.
Education
BBA -
Jain College
Junior College -
Sri Kumaran Children's Home Composite Pre-University College
Schooling - undefined
Carmel School
Skills
Effective Presentation Skills
Timeline
Senior Technical Specialist
IBM
01.2024 - Current
Technical Specialist Professional
IBM
06.2021 - 12.2023
Schooling - undefined
Carmel School
BBA -
Jain College
Junior College -
Sri Kumaran Children's Home Composite Pre-University College
Similar Profiles
RAJKUMAR PRAJKUMAR P
Azure Devops Engineer at IBMAzure Devops Engineer at IBM
PARIKSHITH UPADHYAYAPARIKSHITH UPADHYAYA
Onshore Lead & Business Analyst, Oracle CC&B at IBMOnshore Lead & Business Analyst, Oracle CC&B at IBM
MOHD YASIRMOHD YASIR
Senior Application Developer at IBMSenior Application Developer at IBM
Mário ValentínyMário Valentíny
CIO Finance Operations Manager at IBMCIO Finance Operations Manager at IBM
Ayushi SharmaAyushi Sharma
Emerging Architect at Shell India Markets Pvt LtdEmerging Architect at Shell India Markets Pvt Ltd