Aishwarya Kant

 Handle queries related to password resets, manage AD groups and

check access related issues

 Handling and troubleshooting MS office products related issues and

providing resolution

 Worked on service now and AWS to create tickets, manage and

assign tickets to other assignment groups if required

 Quickly learned and applied new skills to daily tasks, improving

efficiency and productivity

 Increased customer satisfaction by resolving issues

 Delivered exceptional customer service by proactively listening to

concerns and answering questions

 Completed duties to deliver on targets with accuracy and efficiency

 Diagnosed and solved issues for customers against SLAs,

maintaining high satisfaction rate

 Provided remote support for product functionality,

Additional Support

1. **Floor Support:**

- Provide real-time assistance to team members, ensuring smooth operations

and addressing queries promptly.

- Foster a collaborative environment by offering support on the floor,

promoting teamwork and efficiency.

2. **Training New Hires:**

- Conduct comprehensive training sessions for new employees, covering

essential job functions and company policies.

- Facilitate onboarding processes, ensuring a seamless integration of new

hires into the team.

3. **Mock Call Evaluation:**

- Assess and provide constructive feedback on mock calls, guiding new

batches towards excellence in customer interactions.

- Implement targeted coaching strategies to enhance communication skills

and adherence to quality standards.

4. **Quality Audit Assistance:**

- Collaborate with quality assurance teams to ensure compliance with

established guidelines and standards.

- Assist in quality audits by identifying areas for improvement and developing

action plans to enhance overall performance.