Aishwarya Khatua
Derhadun
Summary
Experienced in customer engagement and product knowledge, with a background in retail operations that includes assisting customers in selecting products and providing accurate information on services. Demonstrated ability to handle customer inquiries and complaints professionally, fostering positive relationships and ensuring client satisfaction. Engaged in data analysis to identify sales trends, which informed adjustments to sales strategies and inventory management practices. Proven skills in visual merchandising and promoting products effectively to enhance sales performance.
Overview
5
5
years of professional experience
Work History
Sale Associate
Sanjukta mobile pvt ltd
Delhi
05.2019 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ticketed, arranged and displayed merchandise to promote sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
Education
Bachelor of Arts -
Dhenkanal Autonomous College
Dhenkanal 01-2016
High School Diploma -
St Girls High School
Dhenkanal 01-2014
Skills
- Inventory management
- Product knowledge
- Data analysis
- Sales reporting
- Customer engagement
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Retail operations
- Product promotion
- Client retention strategies
- Brand promotion
- Sales strategies
- Sales forecasting
- Visual merchandising
Languages
Hindi
First Language
Oriya
Advanced (C1)
C1
Timeline
Sale Associate
Sanjukta mobile pvt ltd
05.2019 - 05.2024
Bachelor of Arts -
Dhenkanal Autonomous College
High School Diploma -
St Girls High School