Aishwarya Laxman Palav
Dombivali
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
ICICI Bank
05.2021 - Current
- Servicing customer on various products and services offered by ICICI Bank
- Handling customer grievances
- Maintaining good services levels and cross selling bank products
- Adhering to timelines and maintaining discipline on the floor
- Having an experience of totally 3years 2months as a Wealth banking officer for handling high values clients and taking escalations where services is of the utmost importance
- And it is an blended process
- Adhering to the productivity and services level benchmarks and giving them end to end resolutions on priority
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Accounting and finance -
K.V.Pendharkar college of Arts science and commerce
01.2021
Higher Secondary School Certificate -
E.B Madhavi junior college
Dombivili01.2018
Secondary School Certificate -
K.K.Chamankar highschool adeli
01.2016
Skills
- Regulatory Compliance
- Team Collaboration
- Inbound and Outbound Calling
- Clerical Support
- Appointment Scheduling
- Customer Support
- MS Office proficiency
- Quality Assurance
- Problem Resolution
- Account Management
- Customer Relationship Management (CRM)
Certification
Employability Skills and Placements Training, TechnoServe
Accomplishments
- Awarded first prize for the academic year 2015-2016
- Awarded first prize for the academic year 2017-2018
Projects
Consumer perception towards LIC in India, Completed primary research in a sample size of 50 through questionnaires and surveys. A study on industry-education convergence with reference to 'Bridging the skill gap', Primary research in a sample size of 50 through questionnaire & surveys.
Hobbies and Interests
- Love to Dance
- Reading books
- Overthinking
- Grabbing Knowledge
Disclaimer
I hereby declare that the above information is true & best up to my knowledge., Dombivili
Personal Information
Date of Birth: 09/19/00
Affiliations
Completed Employability skils and Placements Training offered by Techno Serve
Timeline
Customer Service Associate
ICICI Bank
05.2021 - Current
Bachelor of Accounting and finance -
K.V.Pendharkar college of Arts science and commerce
Higher Secondary School Certificate -
E.B Madhavi junior college
Secondary School Certificate -
K.K.Chamankar highschool adeli
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