Aishwarya Lingala

· Led a team of 38 HR Associates across multiple regions, improving employee experience scores by 15% YoY through high-judgment decision-making, proactive risk mitigation, and effective use of internal HR tools.

· Launched and managed 5+ culture and morale improvement programs, increasing engagement scores by 22% and reducing voluntary attrition by 12% within 12 months.

· Ensured 100% compliance with corporate HR policies and U.S./Canadian labor regulations through regular audits, training refreshers, and updated documentation practices.

· Directed capacity planning and resource allocation in collaboration with workforce planning teams, increasing support efficiency for AI scaling projects by 20% while maintaining budget alignment.

· Resolved 90%+ of senior stakeholder escalations within SLA and led quarterly business reviews to ensure alignment on performance KPIs, risks, and continuous improvement initiatives.

· Analyzed monthly sentiment data from over 1,000 employees identifying trends that led to targeted interventions and a 10% reduction in negative feedback across HR categories.

· Mentored and coached 30+ HR team members and cross-functional leaders, which resulted in a 25% internal promotion rate and measurable improvements in team performance metrics.

· Developed talent pipelines that filled key leadership roles with an average time-to-fill improvement of 18%, while maintaining a 100% adherence to hiring standards and DEI goals.

· Resolved 100+ employee relations cases involving leave of absence, accommodations, and workplace concerns, escalating complex issues promptly to ensure compliance and timely resolution.

· Responded to 50–75+ associate inquiries weekly across multiple channels (in-person, email, internal systems), maintaining a 98% satisfaction rate and reducing response time by 30% through improved triaging.

· Partnered with 10+ leadership and HR teams to advocate for employee experience, resulting in a 20% increase in self-service tool adoption by educating associates and managers on proper usage.

· Drafted and distributed 25+ communications (policy updates, program changes, event invites), increasing employee engagement with internal initiatives by 15% quarter over quarter.

· Planned and coordinated 10+ associate engagement events annually, boosting inclusivity and contributing to a 12% increase in positive culture survey scores.

· Served as primary floor point of contact, resolving operational disruptions by coordinating with cross-functional teams (HR, IT, Safety, Maintenance), reducing downtime by 18%.

· Supported 40+ managers monthly by responding to associate queries regarding time tracking, benefits, and leave, contributing to improved policy compliance and fewer payroll disputes.

· Processed international insurance claims and policy transactions with high accuracy, meeting all client SLAs and regulatory requirements.

· Managed full policy lifecycle tasks, including issuance, renewals, endorsements, cancellations, and premium updates for global clients.

· Communicated with international stakeholders and underwriters to clarify documents and resolve discrepancies, ensuring timely service.

· Reviewed and validated insurance data in core systems to ensure compliance with underwriting and claims guidelines.

· Handled customer inquiries and escalations about claims, payments, and coverage through email and internal ticketing systems.

· Maintained accurate records and prepared reports for audits and compliance reviews, supporting transparency and risk control.

· Contributed to process improvement initiatives, helping reduce manual errors and improve turnaround times through automation.

· Consistently met or exceeded targets for quality, productivity, and turnaround time, and received recognition for high performance.