Aishwarya Mathavan
Ramanathapuram
Summary
Results-driven IT Operations Engineer with strong skills in Kinaxis Rapid Response and Supply Chain Planning. Proven ability to troubleshoot issues, conduct user training, and enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Engineer IT Operations
Siemens Healthineers
Bangalore
09.2023 - Current
- ducted impact analysis and deployed multiple service upgrades to enhance system functionality
- Troubleshot user-reported issues and developed, managed, and designed Rapid Response resources.
- Resolved issues reported in supply and demand planning modules to improve operational efficiency
- Authored technical & functional documentation to aid user understanding and streamline Knowledge Transfer
- Working on Development/enhancement requests raised by users in Authoring workbook and other resources in Rapid Response
- Working on End-to-end monitoring in Data Update and good knowledge in closed loop of Kinaxis
- Authored and configured custom tables in Data model to support business requirements
- Conducted user training sessions to ensure end-user readiness and adoption of the new Kinaxis functionalities
- Participated in team efforts, presentations, and Gemba work to provide updates on current projects to IT Leads
- Took lead and performed end to end activities on Cutover and Deployment of multiple Projects
- Participated in handovers and training initiatives to facilitate knowledge sharing within the team
- Worked with vendor team on alignment and migration of resources (both IPK and RPK)
Programmer Analyst
Cognizant Technology Solutions
Chennai
06.2022 - 09.2023
- Provide functional and technical support for a project implementation of Kinaxis Rapid Response.
- Working on Supply Chain Planning for Life Science project and Processes include Developing, Testing, Implementing and supporting all aspects of the Supply Network planning.
- Handled enhancement requests, including workbook authoring in Rapid Response.
- Work with team and other end users to ensure solution meets business requirements and achieves user satisfaction
- Creating User Access. Troubleshooting access related issues.
- Prepared requirement documents outlining project enhancements and secured approval from top management.
- Followed up with the technical team through weekly status calls and provided solutions during critical situations.
- Validating the solution provided by the technical team and requesting for clarifications in the case of any discrepancies in results
- Handled Incident Management, Service Requests, Change Requests and Problem Tickets
Assistant System Engineer
Tata Consultancy Services
Chennai
10.2020 - 05.2022
- Experience in Supply Chain Planning Concepts and Processes includes Developing, Testing, Implementing and supporting all aspects of the Supply Network planning
- Troubleshooting user reported issues as well as the development, management and design of Rapid Response resources according to requirement.
- Create and generate daily, weekly, monthly & yearly production report using ERP system and Kinaxis Rapid Response.
- Setting up data flow in Oracle and monitoring data flow in Oracle, SQL, Rapid Response
- Good Knowledge in Authoring resources: Cross Tab/ Workbooks/ Composite Workbooks, Worksheet, Filter, Dashboards, Scorecards, Alerts, Scheduled Tasks and Automation
- Monitoring data and checking out errors in Automation log
- Client communication in brainstorming ideas and understanding business requirements.
- Basic Knowledge in configuring Data Model, Data Integration, Data setup etc.
- Building the team through conducting Boot camps trainings
Education
B.TECH - Electronics and Communication Engineering
Kalasalingam Academy of Research And Education
Virudhunagar01.2020
HSC -
Sri Jeyandra Swamigal Silver Jubilee Matric Higher Secondary School
Tirunelveli01.2016
SSLC -
Rose Mary Matric Higher Secondary School
Tirunelveli01.2014
Skills
- Kinaxis Maestro(Rapid Response)
- Snowflake
- Snaplogic
- C
- MATLAB
- Azure Storage
- Java basics
- SAP(ABAP)
- Oracle
- MS Office Suite
Certification
- Kinaxis Rapid Response Contributor Level 1
- Kinaxis Rapid Response Author Level 1
- Kinaxis Rapid Response Administrator Level 1
- Kinaxis Rapid Response Author Level 2
- Kinaxis Rapid Response Integration Level 1
Workshops Attended
Attended one-week bootcamp and some preparation workshops organized by KINAXIS.
Declaration
I hereby declare that the information furnished above are correct and true to the best of my knowledge.
Timeline
Engineer IT Operations
Siemens Healthineers
09.2023 - Current
Programmer Analyst
Cognizant Technology Solutions
06.2022 - 09.2023
Assistant System Engineer
Tata Consultancy Services
10.2020 - 05.2022
B.TECH - Electronics and Communication Engineering
Kalasalingam Academy of Research And Education
HSC -
Sri Jeyandra Swamigal Silver Jubilee Matric Higher Secondary School
SSLC -
Rose Mary Matric Higher Secondary School