Aishwarya Mhashal
Mumbai
Summary
Experienced Customer Service professional skilled in improving service quality and building trust with customers to ensure satisfaction and resolve disputes.
Approachable and flexible Senior Customer Service Associate also a Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Senior Executive - Call Center (Customer Service)
Reliance Brands Limited
Mumbai
12.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Executive-Customer Services in India-Band7-Operations
Capita India Private Limited
Mumbai
05.2023 - 11.2023
- Answered incoming calls promptly and professionally.
- Successful in delivering FCR and also assisted in training new members of staff.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Greeted customers, assessed their needs and provided appropriate services.
Education
HSC -
Ramnarain Ruia College Matunga
02.2017
SSC -
Little Angels International High School
03.2014
Skills
- Microsoft Excel
- Managing Escalations, providing Open to End Resolution
- Operations Oversight
- Schedule Management
- Report Preparation
- Operational leadership
- Handling complaint
- Good customer service
- Operations Management
Hobbies and Interests
- Cinephile
- Football - DSO Mumbai City cup 2012 (Winner) and was part of Mumbai Fort United FC
- Travel
- Dancer
Affiliations
- Participation in Industry conferences or workshops
- Involvements in sports teams or other group activities that demonstrate teamwork and leadership
- Extra Curricular Activities : Captain of RFC Ruiate Football Club in the year 2016.
- Believes in Fashion and makes every outfit a statement.
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Certificate of Ministry of Youth Affairs and Sports, Nehru Yuva Kendra Sangthan, Maharashtra and Pune District Administration.
- Dr Bhanuben Mahendra Nanavati College of Home Science - National Scheme Service - Sanitation Service Program Certificate 2017
- Awarded Brihanmumbai Inter-School Ward Competition Committee F/N Ward Competition 2013-14 for winning Second place Organized by The Dy. Director of Education - Mumbai Region
- Appreciation Certificate of Indian Development Foundation in Resource Mobilisation for Humanitarian Causes 2011-12
- Certificate of Proficiency in Computers for Information Technology 2010-11.
- Awarded First Position for Mahatma Gandhi National Language Hindi Publicity Organization.
Timeline
Senior Executive - Call Center (Customer Service)
Reliance Brands Limited
12.2023 - Current
Executive-Customer Services in India-Band7-Operations
Capita India Private Limited
05.2023 - 11.2023
HSC -
Ramnarain Ruia College Matunga
SSC -
Little Angels International High School
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