Aishwarya Mishra

• Area Service Manager
• Electric Mobility | Electric Vehicles (EV) | Service Business Development | After Sales Support | Network Development | Technical TroubleShooting, Customer Relationship Management | Warranty and Service Agreement Management | Product Knowledge Expertise | Channel Management
• Independently handled "After Sales Support Operations & Service Network Development" activities for 75+ Dealer Network for Urbanite business-Electric Vehicle unit in Bajaj Auto in vibrant regions of Uttar Pradesh, Uttarakhand and Chhattisgarh states.
• Succesfully added 12+ exclusive Service network for Chetak Network in UP & CG territories.
• Maintained > 90% Service Redemption for PM1, PM2 and PM3 categories.
• Curtailed Customer complaint escalations from 15% to 2% by effectively monitoring service hold ups and spares requirement.
• Recruited and trained Service manpower for various roles in 75+ dealer network.
• Achieved 30% Penetration of Loyalty Programs i.e for RSA and Extended Warranty.

• Accomplished and Drove Service business development strategies and maintained Service KPIs across territory in Mumbai city for biggest dealer groups in Mumbai urban as well as rural markets i.e VASAI, Thane, Navi Mumbai etc.
• Activated new markets and analyzing service business viability/profitability in line with service business market shares with new service infrastructure creation.
• Led customer service operations to ensure clients are attended appropriately in line with set customer service standards and maintaining CRM data.
• Supported with periodic reports to management on all after sales activities
• Conducted daily, weekly and monthly review meetings with Key Service team staff with key focus on ensuring smooth functioning of workshop KPI's
• Achieved Cumulative Customer Engagement Index (CEI) target >730 in my set of workshops, reviewed monthly through CEI report; working out action plan on customer's feedback who have rated low, to improve CEI and Customer satisfaction

• Increased 7+ NEXA Service Network, ensuring Digital processes and CI norms implementation in UP & uttarakhand Markets and effectively accomplishing revenue targets for organizational profitability & providing valuable services to customers within a short duration.
• Ensured maximum customer satisfaction (CEI>730) by providing them with post service assistance through strong PSF monitoring and timely resolutions.
• Curtailed customer complaints escalations to higher management from 8% to 2% by implementing impactful Post service follow up activity, instant feedback cards, Whatsapp led campaigns and dedicated CRM team.
• Established technical assistance to workshop team in diagnosis pertaining to maintenance and troubleshooting to critical problems to ensure customer satisfaction.
• Established escalations of critical product related issues to quality assurance team and implementation of countermeasures.

• Supervised and monitored performance level of overall after sales activities of dealers in critical markets i.e Lucknow, Haldwani, Kanpur, Rudrapur, Bareilly and Agra etc. such as Service marketing activities, service reminders and managing marketing/technical campaigns to ensure business target achievement.
• Brought down TAT by15% for accidental vehicle repair by implementing "Process wise Job Cards Monitoring Board" in Body repair workshops.
• Curtailed Customer complaints escalations from 5% to 3% to MSIL HO by implementing dedicated "Escalation Matrix" at each workshops.
• Facilitated & implemented after-sales related standards (SOP) through regular audits, ensuring that all activities are coherent in direction.
• Managed warranty related queries and decisions in line with organization policy.
• Increased customer retention through Maintenance Cost Protect (MCP) programs and extended warranty programs.

• Participate in detailed training across various verticals within company to gain in-depth knowledge of different functional areas and their interdependencies.
• Engage in projects and tasks that require collaboration with multiple departments, gaining insights into how different functions contribute to overall success of organization.
• Undergo targeted training programs focused on job-specific skills and technical competencies essential for your role. This includes hands-on experience with industry-standard tools and methodologies.
• Receive mentorship and guidance from senior engineers and managers, with regular performance evaluations and feedback to support your professional development.

Summer Internship on Gas based Thermal Power Plant

Attended Certification Course on 3D CAD designing on PRO-E Software

Percentage: 79%

Percentage: 70%

GPA: 7.1

• Elected to "Training & Placement Coordinator" for Mechanical Engineering batch in 2012-2013 in NIT Agartala.
• Designing Committe head for AAYAM technical Festival.
• Member of "AAYAM Tech Fest" for NIT Agartala.
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