AISHWARYA MUSALE
Bengaluru
Summary
Excelled in elevating customer satisfaction and streamlining operations, leveraging Excel for data-driven decision-making. Skilled in fostering teamwork and collaboration, significantly enhancing team productivity and service quality. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Motivated individual with business acumen and willingness to take on challenging roles. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Team Leader- Customer Care Executive
Maruti Suzuki Kalyani Motors
Bangalore
06.2021 - 04.2022
- Improve the work to achieve the target of customer satisfaction index
- Tracked the effectiveness of leads, marketing initiatives and revenues
- Analyzed key performance indicators to identify effective strategies.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategic plans to enhance team performance and productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Team Leader- Customer Care Executive
Maruti Suzuki RNS Motors
Hubli
02.2019 - 04.2021
- Customer Relationship Management: Investigated & resolved customer inquiries & complaint in an empathetic manner
- Adhered to all confidentiality requirements at all times
- Assumed ownership over team productivity & managed work flow to meet & exceed quality service goals
- Strong leader of customer support staff
- Scheduled staff shifts to cover peaks in customer inquiries
- Trained staff on operating procedures & company service
- Maintained up-to-date knowledge of products & Service changes
- Managed work flow to exceed quality service goals
- Submitted strategic plan for program improvement
- Evaluated staff performance against expectations
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Analyzed key performance indicators to identify effective strategies.
Chief Happiness Officer
TVS Prakalpa Motor Hubli
Hubli
03.2017 - 02.2019
- Provide administrative support to all the Department& Directors
- Answer the telephones and courteously assist clients and employees throughout the organization
- Maintain calendars, coordinating extensive appointments, meetings and travel
- Office Management: Overhauled recordkeeping system from manual to computer based
- Creating a user friendly and systematic information management system and reducing data retrieval time
- Customer Relationship Management: Tapped into the power of peoplesoft CRM analytics to track the effectiveness of leads, marketing initiatives and revenues
- Generated reports that assisted upper management with decision making and were distributed to employees departmentwide
Education
Department - Electrical & Electronic Engineering -
K H K Institution of Engineering
DharwadSkills
- Customer Relationship Management
- Excel
- Powerpoint
- Dealer management system
- Ninja
- Complaint resolution
- Strategic planning
- Team motivation
- Quality improvement
- Leading team meetings
- Daily workflow improvement
- Work Planning and Prioritization
- Feedback delivery
- Performance improvement
Training
- Service Marketing Representative Executive, Maruti Suzuki
Timeline
Team Leader- Customer Care Executive
Maruti Suzuki Kalyani Motors
06.2021 - 04.2022
Team Leader- Customer Care Executive
Maruti Suzuki RNS Motors
02.2019 - 04.2021
Chief Happiness Officer
TVS Prakalpa Motor Hubli
03.2017 - 02.2019
Department - Electrical & Electronic Engineering -
K H K Institution of Engineering
Similar Profiles
PRAVESH KUMARPRAVESH KUMAR
AGM - Project Management at Bharat Seats Ltd (JV of Suzuki Motors Japan, Maruti Suzuki & Relan Group)AGM - Project Management at Bharat Seats Ltd (JV of Suzuki Motors Japan, Maruti Suzuki & Relan Group)
Sanjana NSanjana N
HR Executive at Maruthi Suzuki (Kalyani Motors )HR Executive at Maruthi Suzuki (Kalyani Motors )
Pravin Prabhakar ParabPravin Prabhakar Parab
Service Manager at Velox Motors Pvt Ltd,MARUTI SUZUKI Authorised DealService Manager at Velox Motors Pvt Ltd,MARUTI SUZUKI Authorised Deal