Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Languages
Websites
Timeline
Generic
ROHIT SACHDEVA

ROHIT SACHDEVA

BANGALORE

Summary

To work in a growth-oriented organization with a highly innovative and challenging environment where my knowledge and skills are perfectly utilized and enhanced to contribute to the success of the company. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Manager- L&D (New Hire Enablement)

VMware Software India PVT LTD
Bangalore
09.2019 - Current
  • Possess strong team leadership, motivational, and coaching skills
  • Maintain a consultative coaching style
  • Establish performance goals to meet efficiency levels, targets, and quality assurance standards.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Collaborated with cross-functional team members to build and execute development plans.
  • Managed the scheduling of classes and enrollment of participants.
  • Analyzed feedback from course evaluations to improve curriculum design.
  • Assisted in developing a comprehensive evaluation process for training programs.
  • Monitored the progress of trainees during their program completion.
  • Prepared reports on performance metrics related to technical training initiatives.
  • Developed designs, planned curriculum and implemented training courses.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Arranged ongoing technical training classes for staff members.

Staff Instructor & New Hire Onboarding Lead

VMware Software India PVT LTD
Bangalore
12.2014 - 08.2019
  • Developed and maintained course materials, including lesson plans and handouts.
  • Conducted classroom training sessions for both small and large groups.
  • Assessed student performance through examinations, quizzes, and other evaluation methods.
  • Created and administered surveys to measure customer satisfaction with the instructional program.
  • Organized workshops and seminars related to emerging technologies for Senior Instructors and students.
  • Designed and led new hire onboarding technical training programs for fresh graduates and experienced professionals, ensuring seamless knowledge transfer and integration.
  • Created and executed project plans for onboarding initiatives, aligning with organizational goals and timelines.
  • Collaborated with stakeholders across departments to ensure smooth delivery of technical training programs.
  • Developed tailored curriculum and training materials, customized to suit diverse audiences and learning needs.
  • Monitored, tracked, and reported the progress of new hires using metrics and assessment tools, driving continuous improvement.
  • Conducted feedback and coaching sessions to enhance new hire performance and ensure readiness for assigned roles.
  • Partnered with leadership to identify and address the specific training needs of new hires, ensuring alignment with team objectives.
  • Conducted and evaluated VCI status for internal technical instructors.
  • Assisted instructors with developing course content and incorporating technology into the curriculum.
  • Provided feedback on instructor performance during classes.
  • Coordinated with subject matter experts to ensure accuracy of course materials.
  • Organized workshops and seminars to promote best practices in instruction.
  • Evaluated existing courses and made recommendations for improvement.
  • Designed online or hybrid versions of courses as needed.
  • Implemented changes based on feedback from students or other stakeholders.

Senior Technical Trainer

Hewlett-Packard
Bangalore
07.2011 - 12.2014
  • Worked as a Tech Trainer at Bangalore HP Global soft delivering training for PS Group
  • Delivered Technical trainings on HP Notebooks, Desktop Workstation and Thin clients
  • Delivered New Hire & Multiskilling Training
  • Attend & deliver Train the Trainer session for new product releases
  • Delivered training on PS-Professional and Expert certifications
  • Managed and conducted Post evaluations for New Hire engineers
  • Worked on adobe captivate to create interactive learning content (Troubleshooting Guides, New Products Content & e-huddle)
  • Worked on adobe Photoshop to create teasers and newsletters
  • Training/developing, motivating, coaching and evaluating qualified engineers
  • Building a team that effectively supports client programs, products and services
  • Review recorded calls to understand the area of improvement in terms of technical quality
  • Delivered training for UPLC Project-New hires at AEGIS-Lucknow
  • Interacted with UPLC project team at their service center
  • Deliver training on top/known issues to tech leads and second level engineers
  • Conducted road shows to facilitate practical knowledge for engineers by creating stimulations.

Technical Supervisor (Global Support One)

Hewlett-Packard
Bangalore
09.2008 - 07.2011
  • Worked as a Technical supervisor at Bangalore HP Global soft, managing a team of 30 engineers
  • Handle Escalation/Elevation calls for the team by involving partner account manager, PSG focal and service team and also work on Emails to resolve Customer Hardware query, Responsible for diagnosing, troubleshooting, and resolving information systems problems to minimize downtime of application
  • Promoted and given full accountability to introduce new technologies, standards and best practices into Technical Support Organization to support rapid growth and ensure highest quality support
  • Presenting Daily/Monthly/Quarterly Post reports to all the respective stakeholders and ensure continuous improvement of operational performance and customer experience
  • Presenting Monthly reviews with respect to the performance, corrective action plans to meet the best-in-class goals & support effective customer satisfaction
  • Provided vision, leadership and framework to actively identify operational needs and resolve critical issues of HP support one customers by involving higher level management
  • Engaging the program management team and identify the root causes and analyzing the opportunity to achieve the supportive operational metrics
  • Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels
  • Building a team that effectively supports client programs, products and services
  • Leading workflow distribution and floor management to ensure service levels are satisfied
  • Engaging with County stakeholders in order to liaise and ensure Operational Metrics are on target
  • Involved in NMU/DA war room for improving the scores of PSG India
  • Interaction with service delivery team to understand uncontrollable misses.

Technical Support Subject Matter Expert

RT Outsourcing services LTD
11.2007 - 06.2008
  • Provided technical support to customers regarding hardware and software issues.
  • Resolved customer inquiries via phone, email, or in-person visits.
  • Installed operating systems such as Windows and Linux on various hardware platforms.
  • Performed system configuration and optimization of computer networks.
  • Diagnosed and resolved complex hardware problems related to motherboards, processors, memory modules, hard drives, and other components.
  • Configured routers, switches, firewalls, and wireless access points for local area networks.
  • Troubleshot network connectivity issues between computers and printers.
  • Assisted with the installation of new servers including setup of RAID arrays.
  • Replaced defective parts in desktop PCs and laptops with compatible components.
  • Maintained an inventory of spare parts for quick replacement when needed.
  • Assisted with server migrations from one platform to another while preserving data integrity.

System Administrator

Life solutions pvt ltd
06.2006 - 05.2007
  • Configured and maintained system hardware, software and network components.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Installed, tested and evaluated new systems, applications and patches.
  • Created user accounts and managed access rights for users.
  • Troubleshot application errors and provided technical support to end-users.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Installed and supported hardware and software for desktops, servers and printers.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester

Skills

  • Managing Managers
  • Gap Analysis
  • Build Strong Relationships
  • Written Communication
  • Relationship Development
  • People Development
  • Learning Design
  • Interpersonal Communication
  • Coaching Cross-Functional Team Building
  • Cloud Computing
  • Communication
  • Curriculum
  • Strategic Planning
  • Cross-Functional Team Leadership
  • Influencing and Negotiating

Certification

  • VMware Certified Instructor (VCI)
  • VMware Certified Implementation Expert (VCIX)
  • VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
  • VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
  • VMware Certified Associate - Data Center Virtualization (VCA-DCV)
  • Leadership Principles from Harvard Business School Online.
  • Diploma in Mobile Communication from National Institute of Mobile Communication.
  • Diploma in Computer Hardware & Networking.
  • CCNA & MCITP.
  • HP Foundation & professional certifications.
  • Participated in Successful Business communication skills training, Handling Difficult Conversation & Systematic Problem-Solving training program organized by HP.

Accomplishments

  • Best Technical Trainer Award.
  • Always maintained a CSAT scores of 4.9 out of 5 in al the trainings delivered.
  • Received spotlight award from Chief Customer officer for the contribution in new hire training program.
  • Received spotlight award for completing the L200 course development.
  • Awarded for best trainer in achieving consistent feedback score from new hire batches
  • Best Technical Trainer Award for Q2'12.
  • Appreciated for successful delivery of TDP (L0 TO L1 Engineers) batch Q2.
  • Recognized for successful new hire training and help set up contact center quickly.
  • Recognized as key performer for 4 consecutive years.
  • Received extra mile effort award during TDP CMD transition.
  • Received best trainer award for the quarter from the operations.
  • Received best mentor award twice.
  • Received winners circle award for improved business results (PPMD, TCE & Engineer quality).

Personal Information

  • Father's Name: Narender Sachdeva
  • Date of Birth: 03/27/86
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Beginner
A1

Websites

Timeline

Senior Manager- L&D (New Hire Enablement)

VMware Software India PVT LTD
09.2019 - Current

Staff Instructor & New Hire Onboarding Lead

VMware Software India PVT LTD
12.2014 - 08.2019

Senior Technical Trainer

Hewlett-Packard
07.2011 - 12.2014

Technical Supervisor (Global Support One)

Hewlett-Packard
09.2008 - 07.2011

Technical Support Subject Matter Expert

RT Outsourcing services LTD
11.2007 - 06.2008

System Administrator

Life solutions pvt ltd
06.2006 - 05.2007

Bachelor of Arts - Psychology

Southern New Hampshire University

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ROHIT SACHDEVA