Summary
Overview
Work History
Education
Skills
Timeline
Websites
Accomplishments
Generic
Arijit Paul

Arijit Paul

Business Manager
Hyderabad

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

6
6
years of professional experience
15
15
years of post-secondary education
4
4
Language

Work History

Business Manager

Livspace
Hyderabad
05.2023 - Current
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Improved business profits through innovative revenue generation techniques by conducting events at 5star hotels for premium gated community
  • Achieving sales target on projects MoM through a team of 10 Sr. Designers by Training & enabling them to achieve their targets
  • Ensuring sales funnel management to achieved higher conversion rate output and maintaining 20%+ conversion MoM
  • Responsible for Customer Experience & Relationship Management
  • Targeting and achieving 15+ projects with 1.5cr+ on MoM by ensuring new projects bookings
  • Looking after Pricing of Modular by Negotiating on discount part with customers.

Manager Operations & Sales

PharmEasy
Kolkata
03.2022 - 05.2023
  • Worked in PharmeasyOne Project (working Jointly with Docon technologies, Thyrocare and PharmEasy for Inclinic Dispensary Model with Doctors)
  • Smooth onboarding of new store leads shared by sales team, made 40+ live counters in south Kolkata cluster in span of 8 months
  • Managing a team of 30 Pharmacist, 1 Pharmacist trainer and 1 Auditor and ensuring training of pharmacist trainers and auditor
  • Ensuring availability of medicines by coordinating with procurement team and different stakeholders of the business
  • Optimizing store inventory ratio to 0.7, hence reducing load of working capital
  • Work towards increasing sales at these counters, hence increasing GMV for the cluster by 200% from March to November 2022.
  • Looking after the P&L of these stores, ensured profitability from each counter by margin negotiation, reducing operational cost, high penetration of Private label brands and diagnostic business. Able to turnaround the loss of 15% to profit of 2% from the Booked GMV of medicines and diagnostics

Key Account Manager

OYO
Kolkata
08.2018 - 02.2022
  • Worked as a Senior Sales executive to generate business from retail channel i.e Big Travel Agents & Corporate
  • Worked towards increasing the GMV of Kolkata & Bhubaneswar by 300%
  • Worked with BMC (Bhubaneswar Municipal Corporation) for 24*7 in 2020 and 2021 during Covid Crises and generated business of 50lacs+, Worked with i-PAC for Tamil Nadu elections in 2021 and generated a business of 1cr+, Worked with Kolkata Police for West Bengal Election in 2021 and generated business of 50lacs+
  • Leaded OYO staycations project and Project Filmisthan for Kolkata as Key account manager and able to generate revenue of 25lacs+ after the end of 2nd Lockdown in Covid August' 2021
  • As a Demand manager I have Increased Retails account of assigned area from 45 to 135 within a span of 1 year
  • Worked day and night with customer escalations and able to reduce the unhappy % of customers from 35% to 7% within 1 year
  • Looking after operations part of the Key accounts such as, property shifting, refunds, commissions payouts, meal plan addition, fixed pricing, booking modifications, handling guest escalations, property price negotiations etc.

Customer Relationship Officer

Bandhan Bank
Santiniketan
07.2017 - 08.2018
  • Looking after core branch operations and Revenue generation by selling different core banking products to customers visiting the branch
  • Conducted Banking awareness program in rural areas for the importance of bank account
  • Responsible for opening Branch's first 2Cr+ Current Account & maintained the same MoM
  • Ensured portfolio of current accounts of the branch as Ranked #1 in Birbhum cluster.
  • Cracked Sainthia Municipal corporation account for getting the fund for Pradhan Mantri Awas Yojna and opened almost 1000+ accounts in branch in span of 3 months

Education

MBA - Marketing & Systems

Heritage Business School
Kolkata
08.2015 - 06.2017

BBA -

West Bengal University of Technology
Kolkata
08.2012 - 06.2015

Class 12 - Commerce

DAV Public School
Asansol
05.2010 - 03.2012

Class 10 - General

DAV Public School
Asansol
04.2002 - 12.2010

Skills

Team Buildingundefined

Timeline

Business Manager

Livspace
05.2023 - Current

Manager Operations & Sales

PharmEasy
03.2022 - 05.2023

Key Account Manager

OYO
08.2018 - 02.2022

Customer Relationship Officer

Bandhan Bank
07.2017 - 08.2018

MBA - Marketing & Systems

Heritage Business School
08.2015 - 06.2017

BBA -

West Bengal University of Technology
08.2012 - 06.2015

Class 12 - Commerce

DAV Public School
05.2010 - 03.2012

Class 10 - General

DAV Public School
04.2002 - 12.2010

Websites

Accomplishments

  • Winner of Rockstar BM for Nov 2023 in Livspace
  • Winner of Silent Hero in Special Mention Award for National R&R from Kolkata in OYO (10/2021)
  • Awarded in Regional R&R for East Region-Rank #3 in OYO (09/2021)
  • Winner of Rockstar Kam for Hub R&R Kolkata- Rank#1 in OYO (02/2021 - 03/2021)
  • Winner of Rockstar Kam for Hub R&R Kolkata- Rank#1 in OYO (08/2021 - 11/2021)
  • Ranked #3 in Retail Channel in East for Varchasv Award in OYO (01/2020)
  • Awarded in Regional R&R for East Region-Ranked #1 in OYO (12/2020)
  • Winner Hall of Fame for India in OYO (11/2020)
  • Winner Hall of Fame for India in OYO (08/2022)
  • Awarded with certificate from Bandhan Bank and Apollo Munich health insurance for selling maximum Number of health insurance in branch for Bandhan Bank (01/2019 - 02/2019)

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Arijit PaulBusiness Manager