AISHWARYA R
Chennai
Summary
Seasoned Senior Process Executive with history of overseeing process improvements in diverse industry settings. Skilled at identifying inefficiencies, recommending solutions and implementing changes that optimize business processes. Known for leadership skills, ability to manage cross-functional teams and commitment to achieving corporate objectives. Previous roles have seen significant improvement in operational performance through successful process enhancements.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant solutions
Chennai
10.2019 - Current
- Address escalated customer concerns via phone and email to facilitate effective solutions
- Providing exceptional customer service through energetic communication and effective claim issue resolution
- Supervised and prepared critical reports to facilitate prompt handling of all statuses
- Sustained precise account receivable logs and database entries.
- Mentored junior staff on best practices and process improvements.
- Facilitated regular team meetings to discuss process updates and challenges.
- Implemented quality control measures to ensure compliance with standards.
- Directed SLA management, ensuring quality consistently exceeded 98%
Senior Executive
Technosoft global
11.2018 - 09.2019
- Evaluated diagnosis codes for correctness, completeness, and suitability according to services provided.
- Utilized knowledge of payor contracts to submit accurate billing in accordance with guidelines.
- Resolved various claim denials by communicating with insurance.
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements that increased productivity in project execution teams.
Account Receivables
Omega healthcare
01.2017 - 10.2018
- Deliver comprehensive documentation to clients and retrieve outstanding balances.
- Facilitated account reconciliations and organized documentation
- Investigate accounts exhibiting discrepancies and address all variants swiftly.
- Assisted with customer requests and answered questions to improve satisfaction.
- Investigated primary root causes
Education
Master of Science - Chemistry
Madurai Kamaraj University
The Nilgiri08.2019
Bachelor of Science - Chemistry
Madurai Kamaraj University
The Nilgiri12.2017
Skills
- Hands on experience in Salesforce, Avaya Zendesk and Citrix workplace
- Pursuing PowerBi course online
- Adequate knowledge in MS office and Excel
- Customer service
- Report preparation
- SLA & KPI monitoring
- Effective communication
- Data analysis
- Customer relationship management
- Agile methodology
- Root Cause Analysis (RCA)
References
Upon request
Timeline
Senior Process Executive
Cognizant solutions
10.2019 - Current
Senior Executive
Technosoft global
11.2018 - 09.2019
Account Receivables
Omega healthcare
01.2017 - 10.2018
Master of Science - Chemistry
Madurai Kamaraj University
Bachelor of Science - Chemistry
Madurai Kamaraj University
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